Senior Manager, Sales Operations

$120,000 - $140,000/Yr

Axsome Therapeutics - New York, NY

Full-time - Mid Level

New York, NY

Professional, Scientific, and Technical Services

About the position

The Senior Manager, Sales Operations at Axsome Therapeutics is responsible for coordinating and executing key sales operations functions to support commercial product launches. This role involves managing sales operations processes, ensuring effective HCP engagement plans, maximizing the use of data and technology by field teams, and overseeing compliance operations. The position requires a strong focus on collaboration with cross-functional teams and the ability to leverage CRM systems to enhance field operations.

Responsibilities

• Manage and maintain sales operations processes.
• Oversee HCP DCC engagement plans for effectiveness and efficiency.
• Ensure field teams maximize data and technology usage to deliver results.
• Manage field-related compliance operations.
• Work with cross-functional teams to optimize field team alignments and HCP engagement plans.
• Manage vendors running sales operations processes and reporting.
• Provide thought leadership on organizational omnichannel capabilities.
• Identify relevant field KPIs and collaborate with field leadership to implement reports/dashboards.
• Create ad hoc analysis/reports to identify opportunities for field execution based on CRM engagement data.
• Collaborate with the Commercial Operations team to review data and improve existing processes.
• Act as a liaison with Corporate Compliance to ensure systems support field representatives and meet compliance requirements.
• Leverage CRM/SFA systems to enhance support for the field.
• Support Sales leadership in organizing National Sales meetings, Manager Meetings, and POA meetings.

Requirements

• Bachelor's Degree required.
• 5+ years of sales operations experience in the pharmaceutical or biotech industry.
• Experience in CNS therapeutic area is highly preferred.
• Demonstrated knowledge of sales operations and ability to identify operational needs and implement improvements.
• Experience in Sales Force Design, Alignment, Targeting, Call Planning, and Incentive Compensation.
• Experience in omnichannel planning.
• Experience supporting Veeva CRM applications.
• Understanding of key pharmaceutical data sources (e.g. IQVIA, Symphony) and data structures.
• Ability to operate in ambiguous situations and determine focused objectives.
• Advanced knowledge of MS Office (Excel, PowerPoint, Word) is required.
• Experience in programming (SQL, SAS or Python preferred).
• Strong team player with ability to manage conflicting priorities.
• Demonstrated ability to work with cross-functional partners.
• Ability to interact and communicate with all levels in the organization.
• Self-starter and proactive in nature.

Benefits

• Annual bonus
• Significant equity
• Generous benefits package