Senior Manager Sales Operations

$110,000 - $125,000/Yr

Ryder - Charleston, WV

Full-time - Mid Level

Charleston, WV

Rental and Leasing Services

About the position

The Senior Manager Sales Operations plays a pivotal role in leading and managing the administration of sales systems within the organization. This position is tasked with overseeing financial reporting on all sales data for assigned business segments and providing strategic consultation for initiatives aimed at driving revenue growth for customers. The individual in this role will be responsible for developing a comprehensive data strategy, creating a roadmap, and leading the initiation, planning, design, and implementation of various components and integrations within the sales system architecture. In addition to sales system administration, the Senior Manager will provide specialized expertise in delivering critical information for decision-making across all organizational levels. This includes collaborating with senior business management to understand their information needs and managing relationships with consultants to translate those needs into actionable system capabilities. The role requires the creation of original concepts that align business needs with system capabilities, establishing standards, processes, methodologies, and governance for data integration and services. The Senior Manager will also be accountable for providing technology direction, reference architecture, and ensuring data quality through established governing standards. The position also encompasses sales reporting responsibilities, where the Senior Manager will support the design and execution of key growth initiatives, coordinate monthly sales reporting for various stakeholders, and provide strategic guidance on revenue-generating activities based on sales data. Additionally, the role involves managing the Customer Acquisition Cost (CAC) process and facilitating performance reviews with metrics and tracking. As a key liaison to all sales channels and functional areas, the Senior Manager will manage account and territory processes, support monthly forecasting, and evaluate automation tools to enhance revenue generation and retention activities. Training and developing direct reports is also a critical aspect of this role.

Responsibilities

• Develop and maintain overall architecture strategy and data integrity for sales systems.
• Interact with senior management to understand their decision-making information needs.
• Create original concepts to fit business needs into system capabilities.
• Establish standards, processes, methodologies, and governance for data integration and services.
• Provide technology direction and ensure data quality through governing standards.
• Coordinate monthly sales reporting for sales teams and leadership.
• Provide strategic guidance on revenue-generating activities based on sales data.
• Support the annual budgeting process and facilitate performance reviews with metrics.
• Manage the Customer Acquisition Cost (CAC) process with Docusign integration.
• Operate as a key liaison to all other sales channels and functional areas.
• Support monthly forecasting and annual projections.
• Evaluate and implement automation tools to support revenue generation and retention activities.
• Train and develop direct reports.

Requirements

• Bachelor's degree in marketing, finance, computer science, engineering, or a relevant field required.
• Master's degree (MBA) preferred.
• Five (5) years or more in Sales Operations or a similar role required.
• Two (2) years or more managing others or leading teams required.
• Strong knowledge of reporting and visualization tools (e.g., Micro Strategy, Tableau) - advanced required.
• Knowledge of SQL for database queries - intermediate required.
• Strong knowledge of MS-Excel for data manipulation - advanced required.
• Knowledge and experience with customer databases, data warehousing, and sales automation systems - intermediate preferred.
• Demonstrated experience with process redesign - intermediate required.
• Knowledge of Salesforce.com reports and dashboards - intermediate required.
• Strong understanding of Salesforce back office functionality - advanced required.

Nice-to-haves

• Experience presenting to executives (preferred).
• Knowledge of customer databases and data warehousing systems.

Benefits

• Salary range from $110,000 to $125,000, supplemented with a bonus as applicable.
• Internal equity and market data considerations for salary determination.