Senior Manager Sales Operations

$110,000 - $125,000/Yr

Ryder - Tallahassee, FL

posted 5 months ago

Full-time - Mid Level
Tallahassee, FL
Rental and Leasing Services

About the position

The Senior Manager Sales Operations plays a pivotal role in leading and managing the administration of sales systems within the organization. This position is tasked with overseeing financial reporting on all sales data for assigned business segments and providing strategic consultation for initiatives aimed at driving revenue growth for customers. The individual in this role will be responsible for developing a comprehensive data strategy, creating a roadmap, and leading the initiation, planning, design, and implementation of various components and integrations within the sales system architecture. In addition to sales system administration, the Senior Manager will provide specialized expertise in delivering critical information for decision-making across all organizational levels. This includes collaborating with senior business management to understand their information needs and managing relationships with consultants to translate those needs into actionable system capabilities. The role requires the ability to create innovative solutions that align business needs with system capabilities, establish standards and governance for data integration, and ensure data integrity throughout the customer lifecycle. The Senior Manager will also coordinate monthly sales reporting for various stakeholders, including the sales team, sales leadership, finance, and executive leadership. This involves providing strategic guidance on revenue-generating activities based on sales data, supporting the annual budgeting process, and facilitating performance reviews with relevant metrics. Furthermore, the individual will act as a key liaison to all sales channels and functional areas within the organization, managing account and territory processes, and supporting forecasting and projections. Training and developing direct reports is also a critical aspect of this role, ensuring that the team is equipped to meet the demands of the business.

Responsibilities

  • Develop and maintain overall architecture strategy for sales systems and data integrity.
  • Interact with senior management to understand their decision-making information needs.
  • Create original concepts to fit business needs into system capabilities.
  • Establish standards, processes, methodologies, and governance for data integration.
  • Provide technology direction and document architecture decisions.
  • Coordinate monthly sales reporting for various stakeholders.
  • Provide strategic guidance on revenue-generating activities based on sales data.
  • Support the annual budgeting process and facilitate performance reviews.
  • Manage the Customer Acquisition Cost (CAC) process with Docusign integration.
  • Evaluate, recommend, and implement automation tools for revenue generation.

Requirements

  • Bachelor's degree in marketing, finance, computer science, engineering, or a relevant field required.
  • Master's degree (MBA) preferred.
  • Five (5) years or more in Sales Operations or a similar role required.
  • Two (2) years or more managing others or leading teams required.
  • Strong knowledge of reporting and visualization tools (e.g., Micro Strategy, Tableau) - advanced required.
  • Knowledge of SQL for database queries - intermediate required.
  • Strong knowledge of MS-Excel for data manipulation - advanced required.
  • Knowledge and experience with customer databases and sales automation systems - intermediate preferred.
  • Demonstrated experience with process redesign - intermediate required.
  • Knowledge of Salesforce.com reports and dashboards - intermediate required.
  • Strong understanding of Salesforce back office functionality - advanced required.

Nice-to-haves

  • Experience presenting to executives preferred.
  • Knowledge of data warehousing - intermediate preferred.

Benefits

  • Salary range from $110,000 to $125,000, supplemented with a bonus as applicable.
  • Internal equity and market data considerations for salary determination.
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