Lumen Technologies - Dover, DE
posted 20 days ago
As a Senior Manager Service Delivery at Lumen, you will oversee the management of KPIs, data, and analytics to support a team of Customer Care Managers. Your role will focus on ensuring timely service delivery to customers while collaborating with peers and leadership on priorities, escalations, and risk mitigation. This position is designed for a leader who can drive performance and foster relationships with customer operation leadership teams.