Senior Manager, Small Business Lending Operations Special Assets

Capital One - Richmond, VA

Full-time - Senior

Richmond, VA

Credit Intermediation and Related Activities

About the position

As the Senior Manager of Special Assets at Capital One, you will lead a team within the Small Business Bank organization, focusing on developing strategies for criticized loans and enhancing operational performance. This role emphasizes leadership, strategic planning, and collaboration with various stakeholders to ensure high standards of service and compliance while driving a customer-centric culture.

Responsibilities

• Develop and lead a team of Special Assets Officers and Administrators.
• Create restructuring and loss mitigation strategies for criticized loans.
• Apply credit officer, asset management, and risk management disciplines.
• Conduct financial analysis and loan structuring, including commercial property valuation and SBA Loans.
• Manage legal documentation, loan covenants, and strategies for default scenarios.
• Ensure best practices in Special Assets are leveraged and policies are evolved.
• Influence senior business and risk management leaders in strategy implementation.
• Set operational strategies for the team and ensure service levels are met.
• Build relationships with key business partners to improve processes and customer experiences.
• Drive a culture of high performance and associate engagement.

Requirements

• Bachelor's Degree
• At least 6 years of experience in Special Assets working with criticized Loans
• At least 3 years of People Management experience.

Nice-to-haves

• 8+ years of experience in Special Assets working with criticized Loans
• 5+ years of People Management experience.

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive workplace policies