Senior Manager, Software Engineering (Mailchimp)

$206,500 - $279,500/Yr

Intuit - New York, NY

Full-time - Senior

New York, NY

10,001+ employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible. Intuit Mailchimp is the leading marketing platform for small businesses, empowering millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools. As a Senior Manager in Software Engineering within the Audience Organization group, you will drive the evolution of our audience segmentation capabilities, enabling customers to create, update, and utilize segments in Mailchimp. Audience segmentation is crucial for multi-channel campaigns, marketing automations, and integrating with artificial intelligence capabilities to proactively suggest “smart segments” to our customers. The Audience Organization is on a journey to create a new set of modules and capabilities to better serve our customers. Throughout this journey, we aim to uphold the highest operational excellence standards and deliver stellar user experiences. This position is based in our New York office, which operates in a hybrid model, allowing employees to collaborate in person with team members two or more days per week.

Responsibilities

• Build and evaluate a high-performing team based on Intuit's engineering rubrics. Provide constructive feedback and create career growth plans with team members.
• Lead operational excellence and deliver highly available, scalable web applications and microservices with exceptional attention to quality, security, and performance metrics.
• Work closely with cross-functional stakeholders (Product Management, Experience Design, Program management, and technical leadership team) to create and implement feasible development plans, requiring a deep understanding of the technical details and code in the Audience Segmentation domain.
• Drive the continuous modernization and improvement of our services and their operational and performance metrics within Audience Segmentation.
• Prioritize and unblock teams to deliver high-value outcomes while maintaining transparency over the rationale. Proactively identify blockers to maintain team velocity.
• Learn and navigate a diverse set of languages and technologies used across our stack, including PHP, Kotlin/Java, Spring Framework, MySQL, Kafka, and data warehouse analytics technologies (Redshift, ElasticSearch, etc.).

Requirements

• 3+ years of experience leading one or more software engineering teams.
• A minimum of 8 years of hands-on software development experience with a comprehensive understanding of full-stack development.
• Demonstrated expertise in code quality and delivery management, strategic communication with team and senior leadership, designing and developing large-scale web platforms and microservices in an API-first environment, with an emphasis on operational excellence and customer experiences.
• Proven ability to lead change, establish cross-functional collaboration with product management and design, and lead team growth and development through feedback and challenging opportunities.
• Proven ability to break down barriers and enable teams to work with urgency.

Nice-to-haves

• Proficiency in data and cloud analytics warehousing (e.g., Redshift).
• Experience in the SMB software space (ERPs, eCommerce, etc.).

Benefits

• Competitive compensation package with a strong pay-for-performance rewards approach.
• Cash bonus eligibility.
• Equity rewards and benefits in accordance with applicable plans and programs.