Senior Manager, Software Engineering - ServiceNow

$142,100 - $236,800/Yr

Cox Automotive - Lake City, GA

Full-time - Senior

Lake City, GA

Wholesale Trade Agents and Brokers

About the position

The Senior Manager, Software Engineering - ServiceNow, provides strategic leadership and oversight to the Software Engineering team, focusing on secure software engineering principles for the ServiceNow platform. This role involves collaboration with cross-functional leaders to align business requirements with technology direction, ensuring optimal software and system design through effective resource management and agile methodologies.

Responsibilities

• Lead and direct the efforts of the software engineering staff.
• Ensure the application of agile principles to software development, focusing on delivering business value, fostering collaboration, and promoting continuous improvement.
• Create and review technical assessments, estimates, and high-level requirements for assigned projects.
• Drive the execution of solution development through effective resource allocation and management.
• Facilitate decision-making processes to reach consensus and implement the best solutions.
• Define and monitor success metrics for the team.

Requirements

• Bachelor's degree in a related discipline and 8 years' experience in a related field, or a master's degree and 6 years' experience, or a Ph.D. and 3 years' experience, or 20 years' experience in a related field.
• 10+ years of industry or relevant experience.
• Extensive knowledge and hands-on experience with ITOM and ITSM modules.
• Strong data analysis skills and experience with ServiceNow's Common Service Data Model (CSDM).
• Proficiency in programming on the ServiceNow platform.
• Excellent communication skills.
• Ability to work effectively with both business and technical stakeholders and partners.
• Experience in stakeholder management.
• Proven ability to contribute to the development of delivery tools and resources and provide thought leadership based on personal experience.
• Hands-on leadership and management skills to ensure deadlines are met and key deliverables are accurate.
• Experience with agile methodologies.

Nice-to-haves

• Certified Implementation Specialist in ITOM.
• Certified in system administration and application development (CSA, CAD).

Benefits

• Flexible vacation with pay as deemed consistent with duties and company needs.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for personal or family wellness.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.