Senior Manager Software Engineering

$180,000 - $210,000/Yr

The Charles Schwab Corporation - Westlake, OH

Full-time - Senior

Westlake, OH

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. Schwab is looking for a Senior Software Development & Engineering Manager with large scale experience to join our organization and lead 2 or 3 teams spanning tech stack ownership and data configuration and load. Given the nature of this role, you will have the opportunity to learn about many aspects of our platform and play a key role in building trust with our internal customers. Offer Order (O2) is a platform used by many products and services at Schwab to understand our clients, so that we can provide them consistent individualized experiences across the Schwab ecosystem, based upon their needs. The O2 organization is made up of several Agile/Lean software development teams that deliver technology solutions for our clients across different lines of businesses and different domains within Schwab. Our technology is a key foundation for internal system integrations, our front-end customers and reporting capabilities. The primary responsibility of the Senior Manager within this group is to manage platform support for key Schwab systems. This individual will engage primarily with direct and indirect reports and business partners, including application developers, technical directors, enterprise architects, SRE, QA, Project Managers, program management, and business partners. This individual must have strong organizational, people leadership capabilities and experience with onshore/offshore staffing models. Candidates should have a passion for understanding problems, running experiments and learning. Specifically in this role, we are looking for someone who can understand the demand on the teams, how to manage the demand, delivery with efficiency and collaborate with customers and partners on improvements.

Responsibilities

• Understand the needs of the business and use this knowledge to align on a solution and drive delivery.
• Deliver efficient solutions on time and engage your teams and partners on better ways of delivering.
• Provide advice and assistance to teams on technical difficulties that arise in the course of doing their work.
• Advocate for what your team needs to deliver and manage effectively risk.
• Proactively able to see gaps and mitigate risks such as delivery, scalability, performance, security, compliance, operational readiness, and work to respond to them.
• Effectively navigate cross-functional communication to ensure alignment between teams and within one team.
• Cultivate a culture of open feedback that promotes accountability for getting better together.
• Collaborate with your internal partners and product owners to have a shared understanding of risk, so the team is pulling in the right work, at the right time.
• Reduce technical debt over time.
• Foster an environment of continuous improvement.
• Understand Engineering KPIs and seek experiments to improve them.
• Anticipate future staffing requirements and partner with Talent Acquisition or staffing vendor.
• See opportunities for team member's professional development and collaborate with the right partners to make it happen.
• Provide coaching, mentorship, and career development.

Requirements

• 7+ years of experience in actively developing large scale software using a modern language like Java and/or .Net
• 5+ years of software development management experience leading teams of ~10 people comprised of full-time, onshore, and offshore in a large organization using Lean Kanban practices
• 4+ years of experience working with containers and microservices in the cloud
• Good knowledge of relational database, NoSQL databases and messaging technologies (Rabbit MQ, Kafka, or equivalent)
• Track record of balancing management and delivery of problems, incidents, technical debt and product roadmap with awareness of target results/outcomes.
• Well-developed strategy for driving continuous improvement within teams and beyond; Using both qualitative and quantitative measures to understand problems and communicate impact of experiments.
• Strong written, verbal, and interpersonal skills with the demonstrable ability to communicate effectively at all levels.
• Experience relentlessly pursuing and maintaining high quality while delivering on tight schedules.
• Collaborative mindset coupled with a bias for action to effectively engage with all areas of the business including Product Management, Architects, SRE, Talent Acquisition, Finance, adjacent teams, etc.
• Demonstrated ability to influence.
• Bachelor's degree in Information Technology, Computer Science, related degree, OR related practical experience.