Senior Manager, Software Engineering

$170,000 - $200,000/Yr

Avantax - El Segundo, CA

Full-time - Senior

El Segundo, CA

Professional, Scientific, and Technical Services

About the position

The Senior Manager, Software Engineering will lead the service technology efforts within the sales organization, focusing on Salesforce and customer success strategies. This role is pivotal in developing and executing strategic plans aimed at driving revenue growth, enhancing operational efficiency, and improving customer experiences. The position requires a blend of technical expertise in Salesforce, strong financial analysis skills, and the ability to collaborate effectively across various teams.

Responsibilities

• Develop and implement comprehensive service technology strategies that align with business objectives, including IA using Einstein, low-code development, and automation of manual processes.
• Collaborate with cross-functional teams to develop and execute customer success strategies that drive long-term relationships and revenue growth.
• Develop and maintain reports to track key performance indicators (KPIs).
• Work closely with other departments, such as Marketing, Product, and Customer Success, to align on business objectives and develop integrated strategies.
• Identify areas for process improvement and implement changes that reduce costs, improve efficiency, and enhance customer experiences.

Requirements

• Minimum 8 years of experience in Salesforce service technology roles.
• Proven track record of success in driving and improving operational efficiency.
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Bachelor's degree in computer science, Finance, or related field required.
• Certifications such as Salesforce Administrator, Sales Cloud Consultant a plus.
• Salesforce Service Cloud Architecture and Design.

Nice-to-haves

• Experience working with service analytics tools and technologies.
• Knowledge of CRM software and service process automation.
• Familiarity with data visualization tools and reporting software.

Benefits

• Competitive performance-based bonus.