Brother International Corporation - Bridgewater Township, NJ
posted 4 months ago
The Senior Manager, Solution Architect, Customer Experience Center (CxC) plays a pivotal role in defining, executing, and measuring business and technology solutions that operate on CRM platforms. This position is essential for acquiring, enhancing, or developing reference models for Salesforce cloud services, including Sales Cloud, Data Cloud, Marketing Cloud, and Commerce Cloud, all while aligning with the Enterprise Architecture to establish a strategic foundation. The Senior Manager will collaborate closely with various business departments and IT CxC Engineers to design effective solutions that meet organizational needs. In this role, the Senior Manager is responsible for ensuring consistent integration methods across platforms, developing the Business Driven Development (BDD) concept to align with business requirements, and adhering to performance and reliability benchmarks. The position also involves establishing Quality Assurance testing methods in collaboration with IT Operations. Furthermore, the Solution Architect will partner with IT peers globally to design reusable solutions that integrate seamlessly with Brother Japan, ensuring that the solutions are not only effective but also sustainable and scalable. The responsibilities include performing integration design related to CXC/CRM solutions, developing integration strategies that ensure data consistency and security, and implementing middleware and integration tools for seamless data exchange. The Senior Manager will also conduct regular audits of the ERP landscape to gain insights into usage models and cost recovery capabilities, while benchmarking performance to identify areas for improvement and optimization based on industry best practices. This role is crucial for fostering partnerships and collaboration across teams to ensure that the solutions designed are comprehensive and effective.