Senior Manager, Solution Consulting Architect

$165,825 - $273,675/Yr

ServiceNow - New York, NY

Full-time - Senior

New York, NY

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

ServiceNow is seeking a Senior Manager, Presales Solution Architects, focusing on Hyperscalers. This role involves leading a global team of technical experts, providing architectural solutions on the Now Platform, and engaging with customers and partners to drive pre-sales success. The position requires a deep understanding of cloud technologies and the ability to mentor and develop a high-performing team while collaborating with various stakeholders to enhance ServiceNow's offerings.

Responsibilities

• Lead and develop a global team of technical experts to drive maximum impact through scale.
• Provide subject matter mentoring and training to the team.
• Develop and grow strong partnerships with internal sales counterparts and external Hyperscaler partners and clients.
• Work closely with Product Management and Go-To-Market on upcoming releases and provide customer feedback.
• Stay updated on complementary technology and external trends to identify opportunities for the Now Platform.
• Provide subject matter expertise on unique differentiators and convey architecture knowledge regarding ServiceNow's interoperability with cloud partners.
• Present at executive briefings and marketing events.
• Contribute to and help maintain internal forums and asset libraries to enable innovation at scale.

Requirements

• 5+ years of successfully managing a technical, senior team.
• 8+ years of experience architecting and delivering complex solutions in the SaaS landscape, with a preference for ServiceNow and Cloud Solutions experience.
• Deep knowledge of at least one Hyperscaler service model (e.g., Azure, AWS, GCP) and their integration with ServiceNow.
• Strong presentation skills including public speaking, meeting facilitation, and workshops.
• Ability to quickly understand technology through instruction and self-training.
• Strong written and verbal communication skills.
• Experience partnering with a large field sales organization preferred.

Nice-to-haves

• Experience in public speaking and facilitating workshops.
• Ability to work within a multi-discipline team focused on delivering high-quality output in short timeframes.

Benefits

• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.