American Express - New York, NY
posted about 1 month ago
As a Senior Manager in Strategy & Business Operations at American Express, you will play a pivotal role in the newly established Control Management (CM) team within Global Commercial Services (GCS). This position reports directly to the VP, Head of Control Management, and involves overseeing a diverse team of approximately 250 colleagues globally. Your primary responsibilities will encompass a wide array of strategic, analytical, and operational tasks aimed at ensuring the successful execution of business objectives. You will act as a thought partner to the VP, contributing to the leadership of the executive office and ensuring that sound business operations are maintained alongside a robust colleague agenda and key strategic initiatives. In this role, you will collaborate closely with the VP and the leadership team on critical business and functional topics. This includes setting and refreshing goals and priorities, managing day-to-day business operations, and ensuring effective communication across the organization. You will also be responsible for managing team communications, operational processes, and organizational planning, while driving cohesion across the team through the execution of new routines such as leadership meetings and town halls. Your impact will extend to actively participating in the colleague engagement strategy and supporting learning and development initiatives across various levels. You will be tasked with developing high-quality presentations for diverse audiences, including senior leadership and regulatory meetings, and providing strategic support on a range of issues while leading ad hoc strategic projects as required. Additionally, you will partner with various departments, including Finance and other executive offices, to achieve organizational objectives.