Hexagon - Madison, WI
posted 4 days ago
About the position
Hexagon's Asset Lifecycle Intelligence division (Hexagon) is seeking a Technical Enablement Manager to join our team. The Technical Enablement Manager will lead the design, development and execution of a comprehensive global training and competency program for Hexagon solutions portfolio. This role will oversee the creation of high-quality training materials, manage a team of Technical Training Content Developers/Writers, and ensure the enablement program meets the needs of internal teams, partners, and clients worldwide. The ideal candidate will have a strategic mindset, strong leadership skills, and deep expertise in managing enablement initiatives for complex software implementations. The focus of this technical enablement is the company's delivery resources and partners.
Responsibilities
- Develop and execute a comprehensive training and competency program to enable successful implementation and delivery of SDx2 globally.
- Manage a team of Technical Training Content Developers and other stakeholders to produce high-quality, scalable, and impactful enablement materials.
- Ensure training content meets global standards, aligns with SDx2 implementation goals, and addresses diverse learner needs.
- Work with product, implementation, and customer success teams to align training materials with organizational goals and customer requirements.
- Establish feedback loops and analytics to measure program effectiveness and drive ongoing improvements.
- Design and lead the global training program to support SDx2 implementation, focusing on technical and operational competencies.
- Define key learning objectives, delivery methods, and success metrics for the program.
- Oversee the creation of comprehensive enablement resources, including e-learning modules, instructor-led training materials, implementation guides, and assessments.
- Ensure all training content reflects current product capabilities, industry standards, and best practices for SDx2 delivery.
- Provide guidance, mentorship, and performance evaluations to team members.
- Allocate resources effectively to meet project timelines and deliverables.
- Collaborate with cross-functional teams, including product managers, implementation consultants, and regional leads, to gather insights and ensure alignment.
- Act as the primary point of contact for all SDx2 technical enablement-related material.
- Facilitate workshops and meetings to align stakeholders on training objectives and strategies.
- Establish and enforce quality standards for training content, ensuring consistency, clarity, and technical accuracy.
- Monitor program outcomes using metrics and analytics to assess effectiveness and identify areas for improvement.
- Create regular reports for leadership, highlighting progress, challenges, and opportunities for program enhancement.
- Develop a competency model for SDx2 implementation roles, defining required skills, knowledge, and behaviors.
- Create certification programs or pathways to validate team and partner expertise.
- Ensure the program supports regional and cultural diversity to meet the needs of a global audience.
Requirements
- A Bachelor's degree, or commensurate, documented experience in a role with similar responsibilities.
- Minimum 10 years experience with the operational coordination of multiple, cross-functional programs and programs.
- Minimum 5 years in a leadership role.
- Excellent communication and critical thinking skills.
- A self-motivated, organized, and detail-oriented mindset.
- Ability to travel 25%.
