Senior Manager, Strategy & Operations, DoorDash for Business

$146,200 - $215,000/Yr

Doordash - Chicago, IL

Full-time - Senior

Chicago, IL

Couriers and Messengers

About the position

As a Strategy & Operations Senior Manager owning the Group Orders product, you will be responsible for scoping, launching, scaling, and operating a significant business segment valued at $X00 million today, transforming it into a growth accelerator for DoorDash. This role involves leading cross-functional teams comprising operations, marketing, product, sales, and analytics professionals to create a differentiated experience that delivers value to corporate clients, DoorDash users, merchant partners, Dashers, and the company itself. You will report directly to the Director of Corporate Catering within the DoorDash for Business team, where you will have the opportunity to define and test new initiatives, bring innovative products and features to market, and enhance service delivery to meet audience needs. Your accountability will extend to top-line growth, operational performance, and bottom-line unit economics, effectively acting as the General Manager of Group Ordering. In this role, you will be tasked with building world-class group ordering solutions in collaboration with various teams, focusing on corporate use cases. You will launch new group ordering products and features, ensuring a seamless transition from concept to market. Your operational responsibilities will include navigating the entire user experience, from order placement to support resolution, ensuring that every aspect of the process is optimized. You will also analyze data to shape and define strategic directions, run experiments to test hypotheses, and iterate based on insights gained, all while fostering a culture of continuous improvement within the team. This position is ideal for someone who thrives in a dynamic environment, is unafraid of ambiguity, and is passionate about solving complex problems with innovative solutions. You will leverage your analytical skills to drive decision-making and influence outcomes, ensuring that the team remains focused on delivering exceptional value to customers and stakeholders alike.

Responsibilities

• Scope, launch, scale, and operate the Group Orders product.
• Lead cross-functional working groups including operations, marketing, product, sales, and analytics.
• Develop world-class group ordering solutions in partnership with various teams.
• Bring to market new group ordering products and features.
• Manage the end-to-end user experience from order placement to support resolution.
• Analyze quantitative and qualitative data to shape strategy.
• Run tests and scale insights to improve product offerings.

Requirements

• 10+ years of experience in Strategy & Operations, Consulting, Product, or Product Marketing.
• 4+ years of experience in people management.
• Strong analytical skills with the ability to leverage data to answer complex business questions.
• Proven track record of leading cross-functional projects and delivering results.
• Ability to solve problems from first principles and understand customer needs.

Nice-to-haves

• Experience in the food delivery or logistics industry.
• Familiarity with corporate catering solutions.
• Background in product management or marketing.

Benefits

• 401(k) plan with employer match
• Paid time off
• Paid parental leave
• Wellness benefits
• Paid holidays
• Medical, dental, and vision benefits
• Disability and basic life insurance
• Family-forming assistance
• Commuter benefit match
• Mental health program