Senior Manager Supply Chain

Mass. Eye And Ear - Boston, MA

Full-time - Mid Level

Boston, MA

Ambulatory Health Care Services

About the position

The Supply Chain Senior Manager plays a critical role in overseeing the Supply Chain and Materials Management staff, ensuring that appropriate par and inventory management activities are maintained across all storage locations. This is essential to support hospital operations, including inpatient, ambulatory, and perioperative services. The Senior Manager is responsible for the timely ordering, receipt, inspection, and delivery of materials, supplies, and equipment necessary for patient care. This position also coordinates and maintains a variety of non-clinical and ancillary services that support nursing services, thereby maintaining the efficiency and quality of unit operations. In addition to operational responsibilities, the Senior Manager provides oversight, mentoring, and management of key personnel, including the Chain Business Manager, Manager of Supply Chain, and Supply Chain Operations Manager for the Operating Room. Compliance is a significant aspect of this role, as the Senior Manager ensures that all policies, procedures, quality assurance measures, and customer service standards are adhered to. This includes participating in the development, implementation, and monitoring of departmental policies, procedures, technical guidelines, and quality assurance standards. Human resources management is another critical component of this position. The Senior Manager is responsible for maintaining adequate staffing levels, conducting interviews, hiring, performance management (including discipline and termination), and completing staff performance appraisals. They also coordinate department orientation and training as needed. Collaboration with senior leadership is essential to maximize service levels while minimizing costs, all while consistently achieving the best quality and value outcomes. Financial responsibilities include managing departmental budgets, operating within allocated funds, and making recommendations for capital expenditures. Effective communication is vital, as the Senior Manager conducts ongoing monthly staff meetings to keep the team informed about pertinent job-related information. They act as a lead resource for nursing staff regarding par-levels, custom requisitions, call-downs, equipment, and supplies, while also informing leadership and stakeholders of any concerns or issues related to staffing, employee relations, inter-departmental matters, or inventory control. Customer service is a key focus, as the Senior Manager must understand the needs of various service lines and ensure that the supply chain team delivers services and products as designed. Building and maintaining positive relationships with hospital stakeholders and establishing key relationships with end users through regular meetings and reporting is essential. Additionally, the Senior Manager is responsible for managing strong partnerships with strategic vendors, ensuring that the supply chain operates smoothly and effectively.

Responsibilities

• Supervise Supply Chain and Materials Management staff to ensure appropriate par and inventory management activities are maintained.
• Oversee the timely ordering, receipt, inspection, and delivery of materials, supplies, and equipment for patient care.
• Coordinate and maintain non-clinical and ancillary services in support of nursing services.
• Mentor and manage Chain Business Manager, Manager of Supply Chain, and Supply Chain Ops Manager, OR.
• Ensure compliance with policies, procedures, quality assurance, and customer service standards.
• Participate in the development, implementation, and monitoring of departmental policies and procedures.
• Maintain adequate staffing levels and manage human resources functions including hiring and performance management.
• Conduct monthly staff meetings to keep staff informed about job-related information.
• Build and maintain positive relationships with hospital stakeholders and end users.
• Manage departmental budgets and make recommendations for capital expenditures.

Requirements

• Undergraduate degree or at least 7 years of progressive experience in a Healthcare setting.
• Minimum of 3 years' experience at a management level.
• Experience with Microsoft Office applications is helpful.
• High school diploma, GED, or equivalent; Bachelor's degree preferred.
• In-depth knowledge of Materials Management purchasing, contracting, vendor relationships, and logistics.
• Excellent interpersonal, influential, and organizational skills.
• Strong customer service skills and ability to manage multiple customer relationships.
• Ability to function independently within established departmental policies and goals.
• Effective communication and problem-solving skills.
• Excellent computer skills and ability to read and interpret reports.
• Skills in preparing business plans and presentations.
• Knowledge of PeopleSoft and Workday is preferred.
• Analytical skills necessary for sound judgment based on data analysis.
• Strong commitment to providing superior service ensuring quality and user satisfaction.
• Detail-oriented, flexible, adaptable to change, and ability to multi-task and prioritize.

Nice-to-haves

• Knowledge of PeopleSoft and Workday systems.