Senior Manager, Technical Program Manager - Machine Learning

$199,100 - $227,200/Yr

Hitec - McLean, VA

Full-time - Senior

McLean, VA

Merchant Wholesalers, Durable Goods

About the position

As a Senior Manager of Technical Program Management (TPM) on Capital One's Enterprise Machine Learning team, you will play a pivotal role in executing high-priority enterprise-level initiatives that align with critical business goals. This position is at the forefront of Capital One's commitment to Machine Learning (ML), which is seen as a transformative opportunity in the financial services sector. The Machine Learning Experience (MLX) organization is dedicated to building and delivering platforms and intelligent customer experiences that enhance responsible ML across the company. Your responsibilities will include collaborating closely with product, engineering, data scientists, and other cross-functional teams to create roadmaps, define program scopes, establish milestones and success metrics, and develop scalable, secure, and efficient ML products and platforms. In this role, you will be expected to think big picture, present to executive stakeholders, and hold engineering teams accountable for overarching delivery goals. You will also contribute to the growth of the TPM discipline within the team by leveraging your industry knowledge and experience to demonstrate the impact a great TPM can have. The ideal candidate will possess a strong technical background, particularly in building highly scalable platforms, products, or services, and will have the ability to proactively identify and mitigate technical risks throughout the delivery lifecycle. Exceptional communication and collaboration skills are essential, as is a quantitative approach to problem-solving and a systems-thinking mindset. Your role will also involve managing program communications with key stakeholders at all levels across the company, ensuring transparency and timely information sharing. You will serve as the connective tissue across functions and business units, fostering collaboration, improving decision-making, and delivering value for customers from end to end.

Responsibilities

• Execute on high priority enterprise level initiatives and influence across the organization.
• Partner closely with product, engineering, data scientists, and other cross-functional teams to create roadmaps and scope programs.
• Define milestones and success metrics for ML products and platforms.
• Build scalable, secure, reliable, and efficient ML products and platforms.
• Present to executive stakeholders and hold engineering teams accountable for delivery goals.
• Manage program communications with key stakeholders at all levels across the company.
• Foster collaboration and improve decision-making across different functions and business units.

Requirements

• At least 5 years of experience managing technical programs.
• Bachelor's degree in a related field.

Nice-to-haves

• 5+ years of experience designing and building data-intensive solutions using distributed computing.
• 3+ years of experience in building distributed systems & highly available services using cloud computing services, preferably AWS.
• 3+ years experience building highly scalable mobile products & platforms.
• 3+ years of experience with Agile delivery.
• 3+ years experience delivering large and complex programs.
• 4+ years of technical program management experience.
• 2+ years of Machine Learning experience.
• Experience in building systems & solutions within a highly regulated environment.
• PMP, Lean, Agile, or Six Sigma certification.

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive workplace culture
• Support for total well-being