Olympus - Westborough, MA
posted about 2 months ago
Under the direction of the Director of Design Excellence and Systems Verification, this position is responsible for managing the technical writing team through the design, development, documentation, and support of product labeling, instructions for use, and pertinent procedures and processes. As a Senior Manager of Technical Writing and Product Labelling Development in OSTA, you will join our systems team to help manage, coach, and lead our technical writing team. In this role, you will ensure that the team meets the published technical writing requirements and is compliant with Quality System Regulations. It is expected that you utilize your full range of skills including people management, technical product knowledge, and partnerships to drive harmonization of methods, tools, and strategy across all regions. In this position, you will coach, manage, lead, and grow a talented team of technical writers in the US and India that consistently delivers on projects. You will supervise and mentor individuals within the team, providing feedback on their daily work and updating the strategies for creating, maintaining, and delivering excellent technical documentation. You will also update the quality guidelines and ensure that all technical writers adhere to the company's standard documentation procedures. Your responsibilities will include researching, outlining, writing, and editing content while working closely with various departments to understand project requirements. You will gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation. Additionally, you will provide support and be the interface to the CoE team supporting all workstreams relating to the e-IFU corporate strategy, coordinate and drive requirements related to technical documentation, and support all vendors in ensuring delivery of their deliverables. You will participate in design reviews to identify issues and recommend changes as appropriate, evaluate and harmonize tools across regional technical writing teams, and support the marketing team in developing customer-facing product documents. You will also assist with creating and maintaining facility-level procedures and work instructions for all programs, support product teams in implementing and verifying measures, and champion continued improvement of technical writing processes and tools. Finally, you will identify and evaluate new technologies and tools related to e-IFU and propose solutions to help define the future technical direction for documentation.