Senior Manager - Transportation & Logistics
United Airlines - Chicago, IL
posted 2 days ago
About the position
Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what's next with us. Let's define tomorrow together. At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Responsibilities
- Responsible for setting strategic direction for the organization, building a vision and effectively communicating direction to team members
- Set and measure goals and lead change management to achieve objectives
- Guide team of Transportation Analysts to ensure overall team cohesion and direction
- Establish KPIs and measure performance to drive process improvement within the logistics provider network
- Implement technology to optimize transportation decision making and eliminate delivery delays and errors
- Implement analytics and dashboards that allow for effective monitoring of the global operation
- Use data driven decision making to optimize the logistics network plan to control cost, improve on-time delivery, reduce variability, and hold transportation carriers accountable to their SLAs
- Work with departmental customers across the enterprise (Technical Operations, Procurement, Legal, Cargo, Catering, Airport Operations, etc.) to build good relationships and understand logistics pain points
- Develop transportation strategies to support their requirements and respond with course corrections that deliver good customer service, improve delivery, and reduce errors
- Accomplish site visits to meet with customers and understand the unique constraints of each operation
- Ensure customers are well educated on United logistics processes
- Responsible for administration of the enterprise transportation budget, negotiating and handling carrier contracts and service agreements, and implementing the logistics network plan
- Work with internal customers to understand future changes to their operational landscape, adjust logistics network to fit, and continually optimize and diversify the network of carriers/providers
- Review transportation budget to implement general cost controls and ensure consistency across carriers and internal customers
- Work with Procurement to implement consistent transportation contracts that accurately define responsibilities and obligations, and hold carriers accountable for a high level of service
Requirements
- Bachelor's degree in Business, Aviation, technical field or related subject area or 4 years of relevant work experience
- 2+ years as an organizational leader
- 5+ years of transportation experience
- Knowledgeable of various modes of transportation and their respective Tariff application
- Knowledgeable of import and export requirements and customs regulations
- Comprehensive understanding of Supply Chain operations and Management
- Strong Leadership, coaching and communication skills
- Statistical Analysis and Process Control (SPC)
- Self-Motivated Engrained Continuous Improvement experience
- Up to 35% travel
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Nice-to-haves
- Master's degree in Business Management, Supply Chain, Engineering or other technical or scientific field or 6 years of relevant work experience
- 5+ years as an organizational leader
- Contract Negotiations, execution of Request for Quotes, and carrier selections
- Experience in leading a team in Airline Transportation Management
- Data analytics, e.g., SQL
Benefits
- medical
- dental
- vision
- life
- accident & disability
- parental leave
- employee assistance program
- commuter
- paid holidays
- paid time off
- 401(k)
- flight privileges
