American Express - New York, NY
posted 4 months ago
As a Senior Manager in Digital Product Management at American Express, you will play a pivotal role in shaping the future of our Digital Banking platform. This position is designed for a high-energy, passionate, and adaptable individual who can lead the way in achieving our banking platform and operations goals. You will be part of a diverse tech team that values collaboration and innovation, allowing you to architect, code, and ship software that enhances our customers' digital experiences. Your contributions will be recognized, and you will have the opportunity to grow and develop your career in a supportive environment. In this role, you will be responsible for overseeing third-party relationships within the Digital Banking platform team. As the Third-Party Relationship Manager (TRM), you will ensure that our third-party suppliers operate within the AXP Third Party Lifecycle Management (TLM) framework. You will serve as the primary relationship lead between American Express and our contracted third-party servicing partners, ensuring compliance with corporate standards and maintaining the integrity of our corporate reputation. Your responsibilities will include understanding business objectives and customer needs, identifying creative ways to leverage capabilities, and developing innovative solutions. You will work closely with technology teams to ensure best-in-class delivery and customer outcomes, while also monitoring and improving processes related to third-party servicing. You will conduct contract testing, oversee the implementation of new products and services, and collaborate with stakeholders to ensure regulatory compliance. Your strong analytical skills and project management abilities will be essential as you manage multiple business priorities and drive departmental standards.