Senior Marketing Cloud Developer in the USA or Canada

Cloud For Good - Asheville, NC

Full-time - Senior

Asheville, NC

Professional, Scientific, and Technical Services

About the position

The Senior Marketing Cloud Developer is a pivotal role within Cloud for Good, responsible for the development and technical guidance of Salesforce Marketing Cloud implementation projects. This position is designed for individuals who are experts in Marketing Cloud Development and are eager to create innovative digital solutions tailored for nonprofit or higher education clients. The primary objective of the Senior Marketing Cloud Developer is to deliver exceptional service and value to clients through effective Salesforce implementation projects, acting as a senior technical resource throughout the process. In this outcomes-driven role, the Senior Marketing Cloud Developer is expected to meet a billable utilization quota, which necessitates a focus on achieving defined outcomes related to enablement, sales, and mentoring. The position is virtual, allowing for a home-based office setup in either the USA or Canada, with travel expectations capped at a maximum of 10-15%. This flexibility enables the developer to engage with clients and project teams effectively while maintaining a work-life balance. The role requires a proactive approach to identifying project risks, resolving issues, and ensuring client satisfaction. The Senior Marketing Cloud Developer will also be responsible for gathering client feedback, maintaining up-to-date knowledge of Marketing Cloud, and providing technical mentoring to junior consultants. This position not only demands technical expertise but also a commitment to the culture and values of Cloud for Good, as the developer will serve as a role model and contribute to the continuous improvement of the organization.

Responsibilities

• Develop custom Marketing Cloud solutions, leveraging HTML, CSS, Javascript, and AMPScript
• Work with clients and project teams to anticipate/identify project risks, resolve issues, and achieve client satisfaction
• Gather feedback from clients and identify best practices and lessons learned from client projects to improve and refine Cloud for Good's service delivery approach
• Serve as a digital thought leader for the nonprofit or higher education vertical
• Maintain up-to-date, accurate knowledge of Marketing Cloud
• Provide technical mentoring and coaching to junior consultants
• Create technical documentation
• Proactively identify areas of need for internal projects and work collaboratively with teammates to deliver internal project milestones
• Assess client business requirements to design custom Marketing Cloud solutions
• Build, test, and deploy declarative and/or technical solutions to meet client requirements when necessary
• Serve as senior Digital Services team member on multi-cloud projects providing overall technical guidance for Marketing Cloud to core team members and to junior Digital Services team members
• Optimize non-billable time to contribute to Cloud for Good Sales, Marketing, or Services delivery accelerators and other product offerings
• Implement solutions across multiple Clouds and conduct proactive QA on team's solutions
• Act as a role model for Cloud for Good's culture and values
• Serve as an expert in Cloud for Good methodology and business process
• Provide feedback to Cloud for Good leadership on how the company can improve
• Perpetually contribute to the betterment of Cloud for Good

Requirements

• Marketing Cloud Consultant certification (Marketing Cloud Developer certification preferred)
• Expert-level Marketing Cloud configuration knowledge
• Expert-level skills/knowledge in multiple functional, declarative, or technical areas, and is also comfortable across other areas of Salesforce
• Understanding of Marketing Cloud APIs and other custom development capabilities
• Understanding of AMPScript and SSJS, and ability to develop within emails and CloudPages
• HTML, CSS, and Javascript skills
• Expert in SQL and relational database design
• Expert in integrating external systems with Marketing Cloud
• Experience working with nonprofits or higher education institutions
• 4+ years of experience in client services and/or consulting services
• 5+ years of experience in Marketing Cloud implementations or services engagements in a consultative model
• Experience in agile delivery methodology
• Demonstrated experience developing and implementing Marketing Cloud best practices
• Committed to customer satisfaction
• Strong consulting skills, including project and time management, communication, and teamwork/collaboration
• Demonstrated success in designing and configuring complex solutions both within Marketing Cloud and cross cloud
• Proven track record of continuously improving organizations
• Bachelor's degree in a related field or equivalent education/experience required

Nice-to-haves

• Experience with Marketing Cloud Personalization/Data Cloud SDK
• Excellent written and verbal communication skills
• Strong, proactive leadership skills
• Self-starter
• Advanced time management skills to work in an environment without direct supervision or structure
• Intellectual curiosity
• Passion for continuous learning
• Experience with presenting solutions to technical and functional end users and stakeholders
• Experience with LucidChart or other workflow/solution design tools