Senior Marketing Operations Manager

Rippling People Center Inc. - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

About the position

Rippling is looking for a well experienced individual contributor to come help support our critical cross sell marketing operations function. This role will take a few different forms. Not only will this individual serve as the operational support arm for our cross sell marketing programs and teams, but they will also serve as a primary partner and strategist to our cross functional engineering teams and the development of internally built marketing technologies. This role will help support a company wide initiative of developing a multi channel/product specific GTM motion for our customer business and the role will include everything from; product management, martech strategy, and technical solutioning. In this position, you will support the cross sell marketing operations function to increase the effectiveness of our marketing programming and the expansion of products within our customer base. You will help drive strategic projects with our partnering engineering and business systems teams; including significant infrastructure changes, exploring technical solutions, implementing/refining processes, internal martech strategy, and performance data management. You will partner closely with the Growth Marketing and AM sales org to prioritize strategic initiatives and then build/work with the technical supporting teams to build effective long term solutions. You will own your sprint planning process; collaborating, prioritizing, and communicating updates for requests with cross functional stakeholders. Additionally, you will build business facing documentation that takes a complex solution and makes it consumable for non-technical teams. You will play a key role in our product to SFDC data pipeline and downstream pipeline generating automation, and help drive a strategy for a multi channel infrastructure layering self service components. Finally, you will partner closely with the Growth Analytics team to ensure their data inputs are accurate and standardized across our products and CRM.

Responsibilities

• Support the cross sell marketing operations function to increase the effectiveness of marketing programming and product expansion within the customer base.
• Drive strategic projects with engineering and business systems teams, including infrastructure changes and technical solutions.
• Partner with Growth Marketing and AM sales to prioritize strategic initiatives and collaborate with technical teams for long-term solutions.
• Own the sprint planning process, collaborating and communicating updates with cross-functional stakeholders.
• Build business-facing documentation to simplify complex solutions for non-technical teams.
• Play a key role in the product to SFDC data pipeline and downstream automation.
• Drive strategy for a multi-channel infrastructure layering self-service components.
• Ensure data inputs from the Growth Analytics team are accurate and standardized across products and CRM.

Requirements

• 3-5 years of Marketing Operations experience
• Experience with SQL is a plus
• Advanced knowledge in Marketo & SFDC and overall marketing technology stacks
• Experience building advanced automation via platforms such as Workato/Zapier/SFDC flows/etc
• Strong analytical and conceptual problem-solving skills
• Ability to work with a high degree of autonomy in a fast-moving startup or hyper-growth environment
• Superb project management skills with experience in different PM frameworks
• Excellent cross-functional stakeholder management
• Strong Microsoft Excel / Google G-Sheets skills
• Exceptional presentation skills and organized communications

Benefits

• Competitive salary
• Equity options
• Health insurance
• Paid time off
• Flexible work schedule