Senior Meeting and Special Event Manager

$76,000 - $91,000/Yr

Marriott International - Marana, AZ

Full-time - Mid Level

Marana, AZ

Accommodation

About the position

The Senior Meeting and Special Event Manager is responsible for planning and executing meetings and special events at The Ritz-Carlton Dove Mountain. This role involves implementing departmental strategies, ensuring seamless transitions from sales to operations, and maintaining high standards of guest satisfaction throughout the event management process.

Responsibilities

• Plan and execute meetings and special events.
• Assist in the implementation of departmental strategies.
• Ensure seamless turnover from sales to operations and back to sales as appropriate.
• Research and analyze new products, pricing, and services of competition.
• Apprise property of all groups that will impact property operations.
• Execute event management strategy aligned with the company's business strategy.
• Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.
• Develop working relationships with outside vendors and establish prices and service agreements.
• Create opportunities to upsell during event planning.
• Manage department controllable expenses to achieve or exceed budgeted goals.
• Create an atmosphere that meets or exceeds guest expectations in all event management operations areas.
• Interact with guests to obtain feedback on product quality and service levels.
• Respond to and handle guest problems and complaints.
• Empower employees to provide excellent customer service.
• Ensure employees understand expectations and parameters.
• Strive to improve service performance.
• Communicate and execute departmental and property emergency procedures.
• Observe service behaviors of employees and provide feedback.
• Monitor progress and lead discussions with staff each period.
• Participate in the development and implementation of corrective action plans.
• Review staffing levels to ensure guest service and operational needs are met.

Requirements

• High school diploma or GED with 3 years of experience in event management, food and beverage, sales and marketing, or related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in event management, food and beverage, sales and marketing, or related professional area.

Benefits

• Bonus program
• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• Stock awards and deferred compensation plans