SAP - Reston, VA
posted 3 months ago
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. The SAP SuccessFactors Service Delivery Organization is responsible for operational support for the SuccessFactors Cloud-based suite of HCM solutions, which have more than 30 million users worldwide. We have teams in various regions including India, Hungary, Germany, the Americas, China, and Australia. The SAP SuccessFactors Service Delivery and Operations Center in Canada and the US is a key region responsible for operating SAP SuccessFactors HCM Cloud Products. The team in this region needs to ensure that the various productive landscapes are running well for global customers. We are looking for a talented, goal-oriented, motivated, and proactive team player with excellent technical, problem-solving, and communication skills coupled with a willingness to take initiative. The role involves installation, configuration, and maintenance of MySQL databases, including standalone and master-master cluster setups. You will develop and implement database backup and recovery strategies, control system resource usage, perform troubleshooting and diagnostics, and analyze resource usage for capacity planning. Additionally, you will be responsible for query optimization, creating database tables, monitoring production jobs, and evaluating database technologies. This position requires participation in a 24x7 rotation shift supporting production and non-production databases of MySQL and MSSQL, ensuring timely responses to system alerts. You will work closely with internal and external stakeholders, development architects, and managers across locations to ensure timely delivery and operational efficiency. Excellent written and communication skills, strong customer focus, and flexibility are essential for success in this role.