Stevens Transport - Dallas, TX
posted 2 days ago
Full-time - Mid Level
Dallas, TX
About the position
The Senior National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. This position is critical for the growth and retention of dedicated opportunities, maintaining a competitive edge, and preserving the overall integrity of company services. This role is based on-site at Stevens Transport headquarters in Dallas, Texas.
Responsibilities
- Communicating with assigned customer base as the single point of contact and build relationships
- Working with other internal departments to balance capacity and freight including teams of analysts
- Soliciting additional freight opportunities that eliminate empty miles when necessary
- Researching and attempting to remedy service issues daily
- Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better
- Relaying excess load availability to Brokerage and Rail divisions
- Reviewing EDI data for accuracy before releasing verifications to the customer
- Responsible for close oversight of all internal activities that impact service obligations
- Maintaining key carrier performance indicators
- Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines
- Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.
Requirements
- 3+ years of experience in business development, sales, or transportation operations
- Intermediate proficiency in Microsoft Excel functions
- Ability to handle high volumes of inbound/outbound email and understanding capacity and network
- Extremely organized and communicative multiple stop deliveries
- Ability to perform in a deadline-driven environment with rapidly changing priorities
Nice-to-haves
- Ability to service multi-million-dollar accounts, support new and existing sales opportunities
- Experts in specific KPI contract details per client and awards
- Some familiarity with AS/400 operating system
