Senior Network Analyst/Technician - Office of Information Technology (OIT)

University Of Oxford - Atlanta, GA

Full-time - Mid Level

Remote - Atlanta, GA

Publishing Industries

About the position

The Senior Network Analyst/Technician position at Emory University is a critical role within the Office of Information Technology, focusing on the configuration, installation, maintenance, and troubleshooting of network services and devices. The analyst will monitor enterprise-wide systems and applications, ensuring operational continuity and addressing any interruptions or failures. This position requires a proactive approach to network management and collaboration with various stakeholders to resolve issues effectively.

Responsibilities

• Interacts with others to resolve issues within a timely manner.
• Applies knowledge of network systems, applications, and network infrastructure to provide technical expertise for network infrastructure designs, expansions, and configurations.
• Maintains 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels.
• Installs, configures, maintains, and troubleshoots network services and devices.
• Interacts with customers to resolve network issues.
• Performs inspections and upgrades.
• Develops and maintains documentation.
• Has strong technical aptitude about troubleshooting and testing activities related to network services.
• Assists with systems, provides support without direction, and supports modifications/changes to configuration.
• Reports to the NOC Manager, or the Run or Build Manager of Network Services.

Requirements

• A bachelor's degree in computer science, computer engineering, or related field, and three years of related IT experience, OR an equivalent combination of education, training, and experience.

Nice-to-haves

• Understanding of the OSI network model and the mechanics of the IP Protocol
• Understanding of the OSI network model and the mechanics of Ethernet
• Understanding of transmission media
• Linux/Unix shell/cli orientation or experience
• Experience or exposure to Ethernet & IP protocol analyzers like Wireshark, tcpdump, etc.
• General understanding of IT security challenges as they relate to data networking
• Awareness of network monitoring protocols and their use
• Ability to display an aptitude for learning and a troubleshooting, and debugging mindset
• Practical knowledge of DHCP in operational environments
• Understanding of DNS requests and the types of available records needed to meet user needs
• Experience with incident management systems to track and manage workflow
• Understanding of Service Management practices in an operational setting
• Willingness to learn new technologies and maintain industry knowledge
• Understanding of the importance of diligence in documentation in an operations setting.