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University Of Oxford - Atlanta, GA
posted about 2 months ago
About the position
The Senior Network Analyst/Technician position at Emory University is a critical role within the Office of Information Technology, focusing on the configuration, installation, maintenance, and troubleshooting of network services and devices. The analyst will monitor enterprise-wide systems and applications, ensuring operational continuity and addressing any interruptions or failures. This position requires a proactive approach to network management and collaboration with various stakeholders to resolve issues effectively.
Responsibilities
- Interacts with others to resolve issues within a timely manner.
- Applies knowledge of network systems, applications, and network infrastructure to provide technical expertise for network infrastructure designs, expansions, and configurations.
- Maintains 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels.
- Installs, configures, maintains, and troubleshoots network services and devices.
- Interacts with customers to resolve network issues.
- Performs inspections and upgrades.
- Develops and maintains documentation.
- Has strong technical aptitude about troubleshooting and testing activities related to network services.
- Assists with systems, provides support without direction, and supports modifications/changes to configuration.
- Reports to the NOC Manager, or the Run or Build Manager of Network Services.
Requirements
- A bachelor's degree in computer science, computer engineering, or related field, and three years of related IT experience, OR an equivalent combination of education, training, and experience.
Nice-to-haves
- Understanding of the OSI network model and the mechanics of the IP Protocol
- Understanding of the OSI network model and the mechanics of Ethernet
- Understanding of transmission media
- Linux/Unix shell/cli orientation or experience
- Experience or exposure to Ethernet & IP protocol analyzers like Wireshark, tcpdump, etc.
- General understanding of IT security challenges as they relate to data networking
- Awareness of network monitoring protocols and their use
- Ability to display an aptitude for learning and a troubleshooting, and debugging mindset
- Practical knowledge of DHCP in operational environments
- Understanding of DNS requests and the types of available records needed to meet user needs
- Experience with incident management systems to track and manage workflow
- Understanding of Service Management practices in an operational setting
- Willingness to learn new technologies and maintain industry knowledge
- Understanding of the importance of diligence in documentation in an operations setting.
