Senior Network Engineer

Rocket Software - Tallahassee, FL

Full-time - Senior

Tallahassee, FL

Publishing Industries

About the position

As a Senior Network Engineer with Rocket Software, you will be an integral part of a global, fast-paced IT organization dedicated to providing world-class service to software development labs and internal departments. Your primary mission will be to ensure that employees have access to reliable communication systems, enabling them to perform at their highest level. You will be responsible for implementing equipment installation plans based on specifications, maintaining each component of the network, and troubleshooting any issues that arise. Your role will involve monitoring and maintaining Rocket Software's corporate network and voice components, assessing the functionality of network routers, switches, and related equipment to ensure compliance with corporate and industry standard best practices. As a technical leader in networking infrastructure, you will collaborate with a team to design complex infrastructure solutions and ensure that projects are delivered on time and within budget. You will identify, analyze, and resolve system issues, reporting on deficiencies in configuration, process, and documentation while developing and recommending corrective actions. Your collaboration with senior team members will be crucial in influencing and suggesting improvements that aid in the design of technical solutions. Additionally, you will have the opportunity to mentor junior team members, sharing your expertise and knowledge to foster their growth. In this role, you will maintain and monitor the network infrastructure for availability and performance, evaluate new networking technologies and strategies, and participate in project planning and delivery activities. You will manage multiple projects and work streams concurrently, ensuring timely and budget-conscious delivery. Your responsibilities will also include responding to network and voice-related incidents, troubleshooting issues, and providing remediation plans. You will work on network-related incident and trouble tickets and participate in an on-call rotation, maintaining standard operating procedures, diagrams, and maintenance plans for network and voice systems. Collaboration with third-party support and service vendors will be essential to ensure the operational integrity of the network.

Responsibilities

• Maintain and monitor network infrastructure for availability and performance.
• Evaluate new networking technologies and strategies.
• Participate in project planning and delivery activities.
• Work on multiple projects and work streams concurrently and deliver projects on time and on budget.
• Participate in roadmap and architecture planning activities.
• Respond to network and/or voice related incidents, troubleshoot and assess and provide remediation plans.
• Work network related incident and trouble tickets, and on-call rotation.
• Maintain network and voice standard operating procedures, diagrams, and maintenance plans.
• Collaborate with third-party support and service vendors to ensure the network stays operational.

Requirements

• 5-8 years of experience in traditional WAN and LAN using Cisco products (routing, switching, wireless) and protocols (such as HSRP, VPC, Port-channels, Spanning Tree, VTP).
• 5-8 years of experience with routing protocol (BGP, OSPF, EIGRP), QoS and traffic shaping.
• 3-5 years with SD-WAN technologies.
• 5-8 years in a complex, distributed and multi-OS environment with overlapping technologies.
• 5-8 years experience with Palo Alto firewalls, Panorama, and GlobalProtect VPN client.
• AWS, Azure or other cloud infrastructure experience.
• Excellent customer service-oriented attitude and desire to support end users with issues of varying degrees of complexity.
• Excellent interpersonal skills.
• Thorough understanding of troubleshooting complex systems and services from client through network/connectivity and server/storage.
• Ability and motivation to learn new technologies quickly and with minimal support and guidance.
• Ability and motivation to mentor staff members and share knowledge.
• Effective written and verbal communication skills.
• Desire and ability to document configurations in support of a larger team.
• Experience with monitoring software such as Nagios or other network monitoring products.
• Experience with Cisco ACI (Application Centric infrastructure) technologies and Nexus 9K.
• Experience with TACACS and Cisco ISE.

Nice-to-haves

• 5+ years of experience in load balancing technologies particularly F5 products, IPAM and Visio.
• Bachelor's degree in the IT field or professional certifications from Cisco, Palo Alto, and F5.