Senior Network Engineer

Intersystems - Boston, MA

Full-time - Senior

Boston, MA

Professional, Scientific, and Technical Services

About the position

InterSystems is seeking a Senior Network Engineer to join our team in Boston, MA, as we expand our services across the US. This role is critical for deploying hosted private cloud customers and ensuring the ongoing delivery, administration, and security compliance of our network infrastructure. The Senior Network Engineer will be responsible for deploying new datacenters and networks within our private cloud environment, ensuring that we maintain the high standards of service our clients expect. We are looking for senior-level personnel, preferably CCIE certified, to support our rapid growth. In this position, you will provide expert-level support for the network infrastructure that underpins our data center-based services. You will monitor, review, and report on network service levels regularly, taking necessary steps to resolve any issues or negative trends that may arise. You will work closely with technical architects, project managers, and other stakeholders to identify, assess, select, and present appropriate network solutions for their needs. Additionally, you will develop, implement, and test disaster recovery and network fail-over plans as required. Your responsibilities will also include maintaining operational acceptance criteria for network solutions, ensuring that these are met before transitioning into production. You will monitor network capacity across all elements, proactively identifying and addressing potential issues in a timely manner. Compliance with network and related security policies is essential, and you will ensure that all network solutions are well-documented, including network diagrams and support procedures. Building and maintaining good relationships with team members, customers, and suppliers will be key to maximizing collaboration and service improvement. You will also provide 24x7 support as part of the wider hosting operations team.

Responsibilities

• Provide expert-level support for the network infrastructure that underpins our data center based services.
• Ensure that network service levels are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified.
• Ensure that network and related activities are completed within agreed timelines and/or in line with agreed schedules.
• Work with technical architects, project managers and other stakeholders to identify, assess, select and present appropriate network solutions for their needs.
• Develop, implement and test disaster recovery and/or network fail-over plans as required.
• Maintain operational acceptance criteria for network solutions to be supported by the hosting team, and work with the appropriate delivery teams to ensure that these are met before transition into production.
• Ensure that network and associated service components under management are monitored 24x7 for availability, capacity and performance.
• Monitor and report on network capacity across all network elements, and pro-actively identify and address potential issues in a timely manner.
• Ensure that agreed network and access processes are followed and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools.
• Ensure ongoing compliance with network and related security policies.
• Ensure that network and related solutions are documented, including network diagrams, 'as-built' configurations, IP address data, and support procedures e.g. 'how to fail-over a connection', etc.
• Maintain good relationships with other team members, other teams, customers and suppliers in order to maximize team working and collaboration.
• Continue to look for ways that the service can be improved and, where agreed, lead or assist with the implementation of service improvements.
• Provide consultation to customers and stakeholders on in-life customer solutions.
• Provide 24x7 support as part of the wider hosting operations team.

Requirements

• Good knowledge and hands-on experience of configuring, troubleshooting and maintaining Cisco networking equipment in a data center environment, ideally using Cisco Nexus switches and Cisco ASA firewalls.
• Good network design and management skills and experience, including setting up firewall rules, dynamic routing, load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs.
• Good experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements.
• Experience with Cisco ASA and Firepower (FTD) Firewalls.

Nice-to-haves

• Knowledge and hands-on experience of configuring, troubleshooting and supporting F5 LTM and GTM load balancers.
• Good client and relationship management ability with excellent oral and written communication and presentation skills.
• Able to demonstrate flexibility, motivation as well as excellent problem solving and team working.
• Knowledge of service monitoring and alerting (Nagios, Cacti preferred).
• Knowledge of configuration management (Puppet preferred).
• Ability to manage 3rd party vendors e.g. PURE Storage, Cisco.