Rocket Software - Providence, RI
posted 4 months ago
As a Senior Network Engineer with Rocket Software, you will be an integral part of a global, fast-paced IT organization dedicated to providing world-class service to software development labs and internal departments. Your primary mission will be to ensure that employees have access to reliable communication systems, enabling them to perform at their highest level. You will be responsible for implementing equipment installation plans based on specifications, maintaining each component of the network, and troubleshooting any issues that arise. This role requires you to monitor and maintain Rocket Software's corporate network and voice components, ensuring that all network routers, switches, and related equipment are functioning optimally and adhering to corporate and industry standard best practices. In your capacity as a technical leader in networking infrastructure, you will collaborate with a team to design complex infrastructure solutions, ensuring that projects are delivered on time and within budget. You will be tasked with identifying, analyzing, and resolving system issues, reporting on deficiencies in configuration, process, and documentation, and developing corrective actions. Your role will also involve mentoring junior team members and collaborating with senior team members to influence and suggest improvements in technical solutions. Your essential duties will include maintaining and monitoring network infrastructure for availability and performance, evaluating new networking technologies and strategies, and participating in project planning and delivery activities. You will manage multiple projects concurrently, respond to network and voice-related incidents, and maintain standard operating procedures, diagrams, and maintenance plans. Additionally, you will work closely with third-party support and service vendors to ensure the network remains operational.