Senior Network Support Engineer with SD WAN

MatchPoint Solutions - Saint Louis, MO

Full-time - Mid Level

Saint Louis, MO

Professional, Scientific, and Technical Services

About the position

The Senior Network Support Engineer with SD WAN will play a critical role in the network operations team, focusing on the design, troubleshooting, and support of large-scale multicast and WAN networks. This position requires a proactive problem solver with extensive experience in multicast protocols and WAN infrastructure, ensuring high availability, performance, and security for clients.

Responsibilities

• Support and troubleshoot WAN services, including BGP, L3VPN, L2VPN, and VRF configurations across multiple service providers and customer environments.
• Ensure network stability and performance for MPLS, VPLS, and other L2/L3 WAN services, collaborating with internal teams and external vendors to resolve complex issues.
• Manage WAN routing protocols such as BGP, EIGRP, ISIS, and OSPF in a VRF context for L2/L3VPN services.
• Collaborate with engineering teams to test and validate multicast and WAN network designs in lab environments before production deployment.
• Monitor and manage visibility into multicast and WAN traffic patterns, latency, and packet loss.
• Monitor and support multicast network solutions, including Protocol Independent Multicast (PIM), Internet Group Management Protocol (IGMP), and Source-Specific Multicast (SSM).
• Provide expert-level support and troubleshooting for multicast network issues, ensuring minimal impact on operations and swift resolution of incidents.
• Monitor multicast traffic flows, identify anomalies, and implement corrective actions to optimize network performance.
• Lead root cause analysis (RCA) for complex multicast-related incidents and deliver post-incident reviews and recommendations.
• Monitor network performance, troubleshoot issues, and implement improvements to enhance network efficiency and security.
• Collaborate with cross-functional teams to integrate multicast solutions into existing network architectures.
• Document network configurations, processes, and procedures to ensure comprehensive knowledge sharing and compliance.
• Provide technical support and guidance to junior network engineers and other IT staff.
• Stay updated with the latest industry trends and technologies to ensure the network infrastructure remains current and competitive.

Requirements

• Minimum of 5 years of experience in WAN support/engineering, with a strong focus on multicast technologies.
• In-depth knowledge of multicast protocols such as PIM-SM, PIM-SSM, IGMP, and MSDP.
• Proficiency in network design, implementation, and troubleshooting.
• Experience with network monitoring tools and performance optimization techniques.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Relevant certifications such as CCNP, CCIE, or equivalent are highly desirable.