Senior OnBase Systems Administrator - Remote

$100,000 - $140,000/Yr

WPS Health - Hampton, VA

Full-time - Mid Level

Remote - Hampton, VA

About the position

WPS Health Solutions is seeking a Senior OnBase Systems Administrator to join our team in a remote capacity. As a leading not-for-profit health insurer and federal government contractor, WPS has been dedicated to making healthcare easier for the people we serve for over 75 years. In this role, you will function as an application owner supporting Commercial Off The Shelf (COTS) solutions from end to end. Your responsibilities will include assisting or leading installations and upgrades, researching security resolutions, and resolving customer incident reports while investigating proactive solutions to enhance system performance. In this position, effective communication skills are paramount. You will need to interact professionally and effectively with staff, management, vendors, and other stakeholders. The ability to influence others through clear explanations of facts, policies, and practices is essential. You will also be expected to explain technical subject matter to non-technical audiences, ensuring that all team members are aligned and informed. We are looking for someone who enjoys building new systems and processes. You will play an active role in evolving the financial systems team, collaborating with senior team members and other IT teams. Your passion for assessing current processes and identifying potential system enhancements will be crucial in improving customer use of financial data. The role requires flexibility and organization, as you will need to adapt to the technology available and manage your work effectively. Additionally, you will gain valuable experience working in a thriving Agile SCRUM environment, supporting highly visible solutions that meet the growing demands of the business. You will work on complex OnBase enterprise platforms and be driven to provide in-depth root cause analysis, design, and support for departmental systems. This role also offers the opportunity to serve our Nation's military, veterans, Guard and Reserves, and Medicare beneficiaries, making a meaningful impact in the community.

Responsibilities

• Assist or lead installations and upgrades of OnBase systems.
• Research security resolutions and implement necessary changes.
• Resolve customer incident reports and investigate proactive solutions.
• Communicate effectively with staff, management, vendors, and stakeholders.
• Explain technical subject matter to non-technical audiences.
• Collaborate with senior team members and other IT teams to enhance financial systems.
• Assess current processes and identify potential system enhancements.
• Work independently with general supervision.

Requirements

• U.S. Citizenship is required due to Department of Defense restrictions.
• Bachelor's Degree in a related field or equivalent post high school and/or related work experience.
• 3 or more years of related work experience as an OnBase administrator or in a similar position.

Nice-to-haves

• Able to prioritize tasks and deal effectively with competing priorities.
• Proficient in writing SQL statements in a relational database.
• Knowledge of report creation using Business Intelligence (BI) or other reporting tools.
• Hyland OnBase Certified System Administrator (OCSA) certification is desired.
• Hyland OnBase Certified Workflow Administrator (OCWA) certification is desired.

Benefits

• Remote work options available in approved states.
• Performance bonus and/or merit increase opportunities.
• 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately).
• Competitive paid time off.
• Health insurance, dental insurance, and telehealth services starting DAY 1.
• Employee Resource Groups.
• Professional and Leadership Development Programs.