Intuit - Atlanta, GA
posted 4 months ago
As a Senior Onboarding Specialist at Mailchimp, you will play a pivotal role in ensuring that new customers have a seamless and successful onboarding experience. You will be the first point of contact for new Mailchimp customers, managing a diverse portfolio of projects that aim to establish healthy behaviors and drive long-term customer success. Your primary responsibility will be to demonstrate the value of Mailchimp's all-in-one marketing platform, guiding customers through their onboarding journey with a consultative approach. This involves defining business objectives with customers, identifying a tailored plan for their success, and monitoring onboarding health to ensure that customers are fast-tracking value from the outset. In this role, you will collaborate closely with various internal teams, including Customer Care, Product, Marketing, Sales, and Research, to provide a connected experience for customers. You will adapt processes to meet customer needs, contribute to a positive team environment, and mentor new team members as they ramp up. Your ability to listen, communicate effectively, and influence decision-makers will be crucial in helping customers adopt and utilize Mailchimp's products effectively. You will also be responsible for identifying opportunities to recommend necessary services and service partners to help meet onboarding and implementation milestones, ensuring that customers fully integrate Mailchimp into their marketing tech stack. The ideal candidate will have a strong background in marketing and customer success, with a proven track record of managing a portfolio of accounts and driving client adoption. You will need to possess exceptional interpersonal skills, patience, and enthusiasm for explaining complex concepts to a diverse audience. This position offers an exciting opportunity to join a fast-growing company that values collaboration and innovation, making a significant impact on the success of our customers.