Senior Operations Account Manager (Bilingual)

Congo Brands - Louisville, KY

Full-time - Mid Level

Louisville, KY

About the position

The Senior Operations Account Manager (Bilingual) at Congo Brands plays a crucial role in enhancing supply chain operations and ensuring customer satisfaction. This position requires a seasoned professional with over 5 years of experience in operations management, who will lead a team and collaborate with various internal departments to manage order processes, resolve distribution issues, and analyze performance data. The role is pivotal in driving efficiency and productivity within the supply chain, while also maintaining strong communication with customers.

Responsibilities

• Act as a key problem solver for day-to-day distribution issues related to last-minute orders and production timing.
• Manage the entire order process, ensuring proper execution of shipments, replenishment orders, and delivery cycles.
• Serve as a reference point for internal and external stakeholders through feedback and documentation.
• Track sales reports and maintain detailed accounts and status reports.
• Maintain retail execution data and customer information in assigned resources/tools.
• Accountable for production, supervision, guidance, and discipline of the department.
• Analyze large data sets to gauge performance and identify actionable insights.
• Lead the review and resolution of customer issues.
• Develop processes to improve productivity and efficiency.
• Generate internal and external reporting.
• Coordinate meetings with top customers to discuss open topics.
• Apply financial acumen and analytical skills to build and execute successful strategies.
• Coordinate with customer team members to improve analytical reporting and provide sales support.

Requirements

• Bilingual in English and Spanish is a must.
• Bachelor's Degree in Business, Supply Chain, Communications, or a related field.
• 5+ years of related experience with proven ability to coach and lead a team.
• Proven ability to present summary-level information to key stakeholders.
• Experience with tools such as Power BI, Microsoft Excel, NetSuite, and TMS platforms.
• Detail-oriented with the ability to manage multiple priorities simultaneously.
• Excellent employee relations skills.
• Strong analytical, communication, and presentation skills.
• Ability to learn new software quickly.
• Excellent time management and organizational skills.
• Proactive, self-starter, solutions-oriented, and embraces change.

Nice-to-haves

• Willingness to be available after hours and weekends if necessary.

Benefits

• Competitive Salary
• Health/Vision/Dental Benefits
• 15 days of PTO + 8 paid holidays
• 6 weeks paid parental leave
• 401(k) plan with employer match
• Monthly cell phone stipend