Senior Operations Analyst Accounts Payable

$49,562 - $82,603/Yr

Metropolitan Transportation Authority - New York, NY

Full-time - Mid Level

New York, NY

Transit and Ground Passenger Transportation

About the position

The Senior Operations Analyst - Accounts Payable is a pivotal role within the Finance Services BSC at MTA Headquarters, located in New York, NY. This position is responsible for providing administrative oversight and support for the Accounts Payable functions, processes, and transactional activities. The analyst will play a crucial role in ensuring that all accounts payable transactions are processed accurately and efficiently, adhering to the established policies and procedures of the MTA and BSC. The role involves not only handling day-to-day transactions but also mentoring and training less experienced team members, thereby fostering a collaborative and knowledgeable work environment. In this position, the Senior Operations Analyst will be tasked with gathering forms, validating data, and maintaining transaction inputs. They will enter transactions into PeopleSoft and manage service requests, ensuring that all documentation is properly indexed and reviewed. A significant part of the role involves monitoring invoice activity from vendors, identifying errors, researching their causes, and making necessary corrections. The analyst will also be responsible for ensuring that the invoice entry process is conducted with proper coding, approval, and timeliness, thereby maintaining the integrity of the accounts payable system. The analyst will analyze exceptions, follow up on correspondence, and route unresolved items to the appropriate departments. They will also handle inquiries from vendors and internal stakeholders, providing satisfactory customer service by researching and resolving issues related to payments, overpayments, and duplicate payments. Additionally, the role may involve assisting with Return to Vendor (RTV) analysis, new supplier setups, payment disbursements, and preparing 1099 vendor forms. The Senior Operations Analyst will ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets, contributing to the overall efficiency and effectiveness of the Accounts Payable unit.

Responsibilities

• Gather forms, validate, track status, maintain data and other transaction inputs
• Enter transactions in PeopleSoft and the service request management tool
• Retrieve, index and review scanned documents and forms
• Monitor and track invoice activity submitted from vendors, identify errors, research causes, and make corrections
• Monitor and review the invoice entry process to ensure proper coding, approval and timeliness
• Analyze exceptions and review correspondence for follow-up and route unresolved items to the appropriate departments
• Identify, research, and resolve issues regarding overpayments, duplicate payments, and payment lags
• Provide satisfactory customer service by receiving, analyzing, researching and seeking resolution to assigned inquiries
• Assist in Return to Vendor (RTV) analysis and resolution
• Use judgment in resolving issues and making recommendations
• Participate in user groups as necessary
• Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
• Complete assignments as assigned by manager
• Comply with MTA and BSC policies, practices, and procedures
• Provide Ad hoc assistance
• Handle payment disbursements; ACH, check, wires
• Prepare and issue 1099 vendor forms
• Integrate across teams to document, research and ensure resolution of supplier and employee inquiries regarding invoice approval and invoice payment status
• Prepare account analysis and resolve open items
• Assist with internal control testing
• Prepare and enter journal entries
• Initiate Accounts Payable escheatment process

Requirements

• Possess specific work experience and knowledge in Accounts Payable
• Ability to mentor, coach and support other team members as appropriate
• Working knowledge and use of PeopleSoft or related database software
• Strong interpersonal skills with the ability to work independently or collaboratively as needed
• Ability to prioritize problems and promptly resolve or escalate when necessary
• Strong attention to detail
• Strong communication and organizational skills
• Strong time management skills and ability to manage individual assignments
• Ability to handle sensitive situations and maintain a high degree of confidentiality
• High School Diploma or GED
• Minimum four (4) years' experience performing accounts payable transaction processing and reconciliation

Nice-to-haves

• Understanding of MTA Finance policies, practices and procedures
• Familiarity with performance metrics and ability to meet identified targets
• Working knowledge of service request management tools
• Working knowledge of Microsoft Office Suite i.e., Word, Excel, PowerPoint, and Outlook
• Bachelor's or Associate's Degree with relevant experience in Business or related field