Disability Solutions - St. Louis, MO
posted 2 months ago
This position at Bank of America is focused on analyzing day-to-day issues within a business unit, conducting research, and providing resolutions for various identified challenges. The role is integral to the continuous improvement of processes, requiring the individual to identify trends and understand the operational environment. The responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. The job emphasizes the importance of supporting the operational framework and enhancing the overall efficiency of business functions. In this role, you will lead the implementation of products, services, and operational solutions. This involves managing the design, documentation, implementation, and monitoring of new products and services. You will also consult on procedural, technical, and operational changes, advancing business product knowledge within the operations environment. Building and fostering relationships with partners and teammates is crucial, as is the ability to inspect data to identify issues and trends. Additionally, you will be responsible for presenting reports on key performance indicators and the status of implementations, ensuring that all stakeholders are informed and aligned with the operational goals.