Senior Operations Analyst (Multiple Openings)

Johnson & Johnson - Raynham, MA

Full-time - Mid Level

Raynham, MA

Chemical Manufacturing

About the position

DePuy Synthes, a member of the Johnson & Johnson Family of Companies, is seeking a Senior Operations Analyst to join our team. This position is primarily based in Raynham, MA, but we are open to candidates from other locations who are willing to travel to our distribution centers across the U.S. As part of the Johnson & Johnson Medical Devices Companies, DePuy Synthes offers one of the most comprehensive MedTech portfolios globally, focusing on specialties such as joint reconstruction, trauma, craniomaxillofacial, spinal surgery, and sports medicine. Our solutions are designed to enhance patient care while delivering clinical and economic value to healthcare systems worldwide. The Senior Operations Analyst will play a crucial role in developing, implementing, communicating, and analyzing metrics to identify and implement process improvement opportunities across the MedTech network. This position involves partnering with business users to provide data for business cases and functional requirements, as well as supporting MedTech facilities with system troubleshooting, training, and problem-solving. The analyst will work closely with various functions, both internal and external, to support or lead process improvement projects and analytics, ensuring the achievement of company objectives. Responsibilities include managing reports, projects, metrics, and operational tasks in accordance with Standard Operating Procedures (SOPs), with a focus on safety, quality, environmental compliance, and operational budgets. Key responsibilities include supervising and resolving iDOC and job failures for inbound, outbound, posting, and inventory movement lanes across various systems, tackling issues that prevent successful order and delivery completion, and using monitoring tools to support inventory issue resolution. The analyst will recommend new processes or improvements, lead the implementation of prioritized projects, and support the development and continuous improvement of standards and systems. Additionally, the role involves generating, reviewing, and publishing reports and metrics, providing data insights and analytics, and performing quality and compliance-related activities to drive customer satisfaction and regulatory alignment. The position also requires effective management of a team of up to 5 associates, ensuring all applicable SOPs and training requirements are met.

Responsibilities

• Supervise and resolve iDOC and job failures for inbound, outbound, posting and inventory movement lanes across various systems (B2B, OTC, and WMS).
• Tackle issues preventing orders and deliveries from successfully completing in various systems (B2B, OTC, and WMS).
• Use monitoring tools for inbound lanes and provide support with resolving inventory issues.
• Recommend new processes or process improvements and lead the implementation of prioritized assigned projects, within the encouraged and agreed-upon parameters (cost, time, etc.).
• Support development and continuous improvement of standards along with implementation and improvements of systems.
• Deploy systems and tools applying skills in database management, such as Oracle SQL Plus and spreadsheet analysis to help the organization drive continuous improvement.
• Complete day-to-day operations in accordance with defined SOPs, policies, regulations, and laws (i.e., SOX) and ensure reports and metrics align with company standards.
• Generate, Review and Publish Reports and Metrics and develop new reports with a focus on Automating Manual Reporting procedures.
• Provide data insight and analytics.
• Perform quality and compliance-related activities to drive customer happiness and alignment to regulations.
• Complete investigation and associated corrective or preventive actions for assigned nonconformance.
• Satisfy completion and certification of all applicable SOPs, safety, material handling, drug handling, and any other required training as identified by Johnson & Johnson.
• Carries out other related duties as required, including inventory management, order picking, receiving, shipping, and housekeeping tasks.
• Effectively manage a team of up to 5 associates.

Requirements

• A minimum of a Bachelor's degree is required; an advanced degree preferred.
• A minimum of six (6) years of related experience.
• Confirmed analytics experience with strong problem-solving, interpretation, and communication skills.
• A high degree of proficiency with MS Excel including pivot tables, VLOOKUPs, and macros.
• Operational knowledge and experience of WMS & ERP required, with experience implementing a WMS or ERP.
• Flexibility to work various shifts in support of projects and organizational goals.
• Led Projects with a focus on site or process improvement.
• Leadership or supervision experience of 1-5 team members.

Nice-to-haves

• Direct Supply Chain experience and/or support of Supply Chain functions with a strong dedication to improvement and understanding of end-to-end supply chain.
• High level of proficiency with MS PowerPoint to successfully display and eloquent analytics.
• Experience with metric management software such as Tableau or Power BI including applying database applications query and analyze data.
• Proficiency in creating and carrying out SQL query statements.
• Med Tech and/or cross-sector experience or knowledge.
• Knowledge of GxP processes and SoX compliance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability insurance
• Business accident insurance
• Group legal insurance
• 401(k) retirement plan
• Long-term incentive program
• Vacation - up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees in Washington - up to 56 hours per calendar year
• Holiday pay - up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year