Senior Operations Analyst

$92,500 - $111,500/Yr

Match Group - New York, NY

Full-time - Mid Level

New York, NY

Personal and Laundry Services

About the position

As a Senior Operations Analyst at Hinge, you will play a pivotal role in delivering, managing, and evolving our operations programs and core processes. Reporting directly to the Director of Operations, you'll be responsible for the day-to-day execution of key operations tasks, including data collection and analysis, communications and change management, vendor sourcing and management, and supporting Hinge's highest-priority internal initiatives. In this role, you'll operate at multiple levels, ensuring seamless execution of operations programs while building and maintaining strong relationships with cross-functional partners and senior leaders. You'll have a unique opportunity to gain insights into all aspects of Hinge's business, collaborating with leaders across the organization on a wide range of high-visibility projects including AI workforce enablement, strategic alignment, and organizational and operating model design.

Responsibilities

• Oversee operational spreadsheets and databases required for improving operational decisions
• Collect, analyze, and interpret data to support operational decision-making
• Prepare internal communication and change management materials, including memos, presentations, communication plans, talking points, etc.
• Draft and edit business cases, project documentation, and other operational materials
• Assist in managing relationships with key stakeholders including understanding their challenges, priorities, and needs
• Support the vendor management process, including vendor selection, onboarding, and performance evaluation
• Identify opportunities for process improvements and operational efficiencies
• Implement best practices and standard operating procedures to enhance daily operations.

Requirements

• 2-3 years of experience, preferably in Biz Ops, management consulting, investment banking, corporate strategy, or product management
• Experience designing business processes for cross-functional teams
• Ability to identify problems and resolve them independently
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills including experience communicating with business leaders and executives
• Ability to analyze data and prepare synthesized reports
• Strong interpersonal skills and the ability to work effectively with cross-functional teams
• Experience in B2C tech or knowledge of the software development process is strongly preferred.

Nice-to-haves

• Experience with vendor management and procurement processes is a plus.

Benefits

• 401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
• Professional Growth: Get a $3,000 annual Learning & Development stipend once you've been with us for three months.
• Parental Leave & Planning: 100% paid parental leave (20 paid weeks for both birth and non-birth parents).
• Fertility Support: Access to fertility care through Carrot, with $10,000 toward fertility preservation.
• Date Stipend: $100 monthly stipend for epic dates.
• Free access to Hinge Premium for employees and their loved ones.