Lumen Technologies - Annapolis, MD
posted 2 months ago
The Senior Operations Analyst in the Dispatch Operations team at Lumen will play a pivotal role in leading the analysis and optimization of field service operations within the Dispatch organization. This position is responsible for overseeing the performance of the dispatch team, designing and implementing process improvements, and leading complex data analysis projects. The Senior Operations Analyst will also mentor junior analysts, ensuring that they are equipped with the necessary skills and knowledge to succeed in their roles. Collaboration is key in this position, as the analyst will work closely with various stakeholders, including dispatchers, field technicians, and management, to ensure the timely and efficient completion of service requests. The impact of this role is significant, as it directly influences the efficiency and effectiveness of Dispatch operations, ensuring that field teams are prepared to meet customer demands with precision and speed. In this role, the Senior Operations Analyst will be expected to lead the analysis and optimization of dispatch operations, providing guidance and support to the dispatch team. They will identify and implement improvements to enhance operational efficiency and effectiveness, collaborating with other departments to ensure seamless communication and coordination. The analyst will prepare and present detailed reports on dispatch performance metrics, providing insights that drive decision-making. Additionally, they will provide training and support to dispatch staff on new processes and technologies, ensuring compliance with all relevant regulations and standards. This position is crucial for maintaining high service levels and operational excellence within the Dispatch organization.