Lumen Technologies - Dover, DE
posted 2 months ago
The Senior Operations Analyst in the Dispatch Operations team at Lumen will play a pivotal role in leading the analysis and optimization of field service operations within the Dispatch organization. This position is responsible for overseeing the performance of the dispatch team, designing and implementing process improvements, and leading complex data analysis projects. The Senior Operations Analyst will also mentor junior analysts, ensuring they are equipped with the necessary skills and knowledge to succeed. Collaboration is key in this role, as the analyst will work closely with various stakeholders, including dispatchers, field technicians, and management, to ensure the timely and efficient completion of service requests. The impact of this role is significant, as it directly influences the efficiency and effectiveness of Dispatch operations, ensuring that Field teams are prepared to meet customer demands with precision and speed. In addition to operational oversight, the Senior Operations Analyst will be tasked with preparing and presenting detailed reports on dispatch performance metrics. This includes identifying trends, analyzing data, and making recommendations for improvements. The role also involves providing training and support to dispatch staff on new processes and technologies, ensuring compliance with all relevant regulations and standards. The ideal candidate will possess strong leadership and management skills, along with excellent analytical and problem-solving abilities, to drive the success of the Dispatch Operations team.