Senior Operations Analyst

$63,980 - $85,300/Yr

Lumen Technologies - Washington, DC

Full-time - Mid Level

Remote - Washington, DC

Telecommunications

About the position

The Senior Operations Analyst in the Dispatch Operations team at Lumen will play a pivotal role in leading the analysis and optimization of field service operations within the Dispatch organization. This position is responsible for overseeing the performance of the dispatch team, designing and implementing process improvements, and leading complex data analysis projects. The Senior Operations Analyst will also mentor junior analysts, ensuring that they are equipped with the necessary skills and knowledge to succeed in their roles. Collaboration is key in this position, as the analyst will work closely with various stakeholders, including dispatchers, field technicians, and management, to ensure the timely and efficient completion of service requests. This role directly impacts the efficiency and effectiveness of Dispatch operations, ensuring that the Field teams are prepared to meet customer demands with precision and speed. In addition to operational oversight, the Senior Operations Analyst will be tasked with preparing and presenting detailed reports on dispatch performance metrics. This includes identifying trends, analyzing data, and making recommendations for improvements. The analyst will also provide training and support to dispatch staff on new processes and technologies, ensuring compliance with all relevant regulations and standards. The position requires a proactive approach to problem-solving and a commitment to continuous improvement, making it essential for the analyst to stay updated on industry best practices and emerging technologies that can enhance dispatch operations.

Responsibilities

• Lead the analysis and optimization of dispatch operations.
• Oversee the performance of the dispatch team and provide guidance and support.
• Identify and implement improvements to enhance the efficiency and effectiveness of dispatch operations.
• Collaborate with other departments to ensure seamless communication and coordination.
• Prepare and present detailed reports on dispatch performance metrics.
• Provide training and support to dispatch staff on new processes and technologies.
• Ensure compliance with all relevant regulations and standards.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations analysis, with at least 2 years in a senior role, preferably in the telecom industry.
• Strong leadership and management skills.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Ability to work independently and as part of a team.

Nice-to-haves

• Master's degree in Business Administration, Operations Management, or a related field.

Benefits

• Health insurance coverage.
• Life insurance coverage.
• Dental insurance coverage.
• Vision insurance coverage.
• 401k benefit for retirement savings plan.
• Paid holidays and vacation time.
• Flexible scheduling options.
• Professional development opportunities.