Senior Operations Coordinator

$53,000 - $572,000/Yr

Unclassified - Tampa, FL

Full-time - Mid Level

Tampa, FL

1,001-5,000 employees

About the position

The Senior Operations Coordinator at Signal Tampa is a pivotal role responsible for the planning, coordination, direction, and management of all day-to-day operations of the franchise. This position requires a flexible availability to align with the business needs, which may include overnights, weekends, and holidays. The Coordinator will work closely with the Director to ensure that the franchise's operations and services run smoothly and effectively. A strong emphasis is placed on customer service, as the Coordinator will interact with clients and maintain a visible presence among the current business portfolios. The role encompasses various responsibilities that are essential for the success of the franchise. The Coordinator is accountable for the overall quality of service provided to assigned accounts and clients. This includes monitoring operational KPIs such as labor efficiencies, patrol completions, employee retention, and customer retention. The Coordinator will also be involved in developing officers and supervisors to enhance client service quality through hiring, training, scheduling, and oversight. Continuous improvement of processes and operational efficiency is a key focus, along with ensuring that all shifts are filled in advance and managing time-off requests from branch supervisors. In addition to operational responsibilities, the Coordinator will conduct daily reviews of activity and incident reports, communicate needs between clients and upper management, and oversee the maintenance and condition of all franchise equipment. Weekly meetings with branch dedicated supervisors will be organized to review operational priorities and address any client issues. The Coordinator will also be responsible for fostering a positive working environment through feedback and recognition programs, ensuring that company policies and procedures are adhered to, and issuing disciplinary actions when necessary. Regular communication with the Director is essential to review performance metrics and operational priorities.

Responsibilities

• Responsible for the overall quality of service to assigned accounts/clients.
• Accountable for operational KPIs including labor efficiencies, patrol completions, and employee retention.
• Develop officers and supervisors for success through hiring, training, and coaching.
• Assist the Director in the hiring and onboarding process and officer reviews.
• Continuously improve processes, quality of service, and operational efficiency.
• Ensure all shifts are filled at least one month in advance and manage time off requests.
• Conduct daily reviews of activity and incident reports, communicating needs accordingly.
• Oversee maintenance and condition of all franchise equipment.
• Organize and host weekly meetings with branch dedicated supervisors to review operational priorities.
• Notify the Director of issues in the field for timely follow-up.
• Monitor company policies and procedures through inspections and issue disciplinary actions as needed.
• Foster a positive working environment through feedback and recognition programs.
• Communicate with the Director during monthly meetings to review performance metrics.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• 2+ years of management or leadership experience.
• Employment contingent upon background check and drug screen results.
• Complete training modules within the first month.
• Excellent organization, oral, and written communication skills.
• Ability to adapt to established procedures and identify and solve problems.
• Demonstrates a commitment to service and professionalism.
• Must be able to move equipment weighing up to 20 pounds.
• Position requires a 12-hour overnight schedule on a rotating basis.

Nice-to-haves

• Experience in the security and protective services industry.
• Familiarity with project management tools and techniques.
• Strong interpersonal skills to effectively communicate with clients and team members.

Benefits

• Medical benefits recently added.
• Job training provided with knowledgeable trainers.