Senior Operations Coordinator

Vector Security - Lancaster, PA

Full-time - Entry Level

Lancaster, PA

Specialty Trade Contractors

About the position

At Vector Security, we believe in thinking big, doing the right thing, and making a difference every day. We invite you to join our team as a Senior Operations Coordinator, where you will play a crucial role in providing the highest quality customer experience to both our external and internal customers. This position is based in Lancaster, Pennsylvania, and is essential for scheduling service appointments in a timely and efficient manner. As a Senior Operations Coordinator, you will be responsible for coordinating complex service and installation appointments, ensuring that all necessary parts are available to maintain appropriate service levels. You will utilize software to select the appropriate technician and document any travel required, while managing technician schedules throughout the day. Your excellent problem-solving skills and logical thinking will be vital in resolving issues that may arise, ensuring customer satisfaction and operational efficiency. Attention to detail, effective communication, and the ability to work independently are essential traits for success in this role. We are looking for candidates with prior experience in customer service, call center, scheduling, or dispatcher roles. If you thrive in a fast-paced environment and have a passion for delivering exceptional customer service, we encourage you to apply. Join us in making our world more secure, connected, and empowered, one customer at a time!

Responsibilities

• Schedule complex service appointments and installation appointments with customers to maintain efficiency and proper routing.
• Utilize software for selecting appropriate technicians and documenting any required travel.
• Ensure necessary parts are available to maintain appropriate service levels.
• Manage technician schedules throughout the day.
• Provide excellent customer service and resolve any issues that may arise.

Requirements

• High School diploma or related field.
• Minimum of 2-3 years of customer service experience in an office setting.
• Superior verbal and written communication skills.
• Excellent customer service skills.
• Above average computer skills, including the ability to type a minimum of 35 wpm with high accuracy while talking.
• Ability to navigate multiple systems while speaking with customers.
• Superior organizational skills with a high degree of detail.
• Ability to work in a fast-paced environment.
• Ability to interact professionally and courteously with people at all levels.

Nice-to-haves

• 3-5 years of customer service experience preferred.
• Proficiency in Microsoft Office.
• Strong listening skills.
• Detail-oriented behavior.

Benefits

• Competitive compensation with incentive eligibility.
• Medical, dental, and vision coverage.
• HSA/FSA programs.
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products.
• 401k retirement savings plan after just 60 days.
• 7 Company Holidays, plus 2 Floating holidays of your choice.
• Paid Time Off.
• Tuition reimbursement.
• Employee Assistance Program (EAP).