Vector Security - Lancaster, PA
posted 3 months ago
At Vector Security, we believe in thinking big, doing the right thing, and making a difference every day. We invite you to join our team as a Senior Operations Coordinator, where you will play a crucial role in providing the highest quality customer experience to both our external and internal customers. This position is based in Lancaster, Pennsylvania, and is essential for scheduling service appointments in a timely and efficient manner. As a Senior Operations Coordinator, you will be responsible for coordinating complex service and installation appointments, ensuring that all necessary parts are available to maintain appropriate service levels. You will utilize software to select the appropriate technician and document any travel required, while managing technician schedules throughout the day. Your excellent problem-solving skills and logical thinking will be vital in resolving issues that may arise, ensuring customer satisfaction and operational efficiency. Attention to detail, effective communication, and the ability to work independently are essential traits for success in this role. We are looking for candidates with prior experience in customer service, call center, scheduling, or dispatcher roles. If you thrive in a fast-paced environment and have a passion for delivering exceptional customer service, we encourage you to apply. Join us in making our world more secure, connected, and empowered, one customer at a time!