Lumen Technologies - Boise, ID
posted 20 days ago
Lumen is seeking a highly skilled Senior Operations Engineer for ContactEngine to design, develop, and maintain automated customer journeys using the ContactEngine platform. This role involves collaboration with various teams to gather requirements, implement journey logic, and ensure high availability and performance of customer interactions. The engineer will also be responsible for troubleshooting issues, conducting code reviews, and documenting processes while staying updated on best practices in customer journey automation.