Senior Operations Manager - Transportation (Supply Chain/Logistics)

$120,000 - $124,000/Yr

Penske Automotive Group - Fishkill, NY

Full-time - Mid Level

Fishkill, NY

Truck Transportation

About the position

The position at Penske in Fishkill, NY, is designed to provide tactical direction and leadership to staff, ensuring that customer requirements are met while aligning with Penske's goals and objectives. The role requires maintaining a professional approach to support solutions that enable the achievement of all contractual obligations. A key aspect of this position is to create and foster a strong relationship with the customer's logistics manager, which is essential for facilitating operational stability. This role may be specific to one customer or a group of customers with similar needs, emphasizing the importance of tailored service delivery. The work schedule is Monday to Friday from 8:00 AM to 5:00 PM, with a competitive salary range of $120,000 to $124,000, and the position is bonus eligible up to 30% of the base salary. The responsibilities are divided into several major categories, including People, Operations, Finance, Safety, and Growth/Customer Experience, each requiring a strategic approach to ensure success in the logistics and supply chain environment. In the People category, the role involves ensuring that all supervisors understand how their work relates to the customers' business objectives, conducting interviews and hiring associates up to the supervisor level, and building engagement through recognition and training. The Operations aspect focuses on daily interactions with local customers to understand their needs, identifying operational improvements, and collaborating with other Penske sites to share best practices. Financial responsibilities include developing and executing annual financial and operating plans, managing operations with integrity to meet business plan targets, and ensuring timely and accurate customer billings and payroll. Safety is paramount, with a focus on monitoring and improving accident frequency, ensuring compliance with regulatory agencies, and proactively identifying unsafe conditions. Finally, the Growth/Customer Experience component involves tracking and recording value delivered to customers, identifying profitable business opportunities, and maximizing customer efficiencies. The role also includes monitoring fleet and equipment utilization and building strong relationships with local PTL districts and equipment vendors. Overall, this position is critical in driving operational excellence and customer satisfaction within Penske's logistics framework.

Responsibilities

• Ensure that all supervisors understand how their work relates to the customers' business objectives.
• Interview and hire all associates up to supervisor level.
• Conduct exit interviews as needed.
• Build engagement by expressing pride in the group where the goals are met and recognize and reward associates for their achievements.
• Develop direct reports through training and succession planning.
• Interact daily with our local customer to ensure we understand existing and emerging customer needs.
• Utilize team to identify operational improvements in areas such as route optimization, carrier selection, backhauls, trailer loading, inventory accuracy and warehouse operations.
• Collaborate with other Penske sites to share best practices, leverage resources/assets, etc.
• Develop and execute annual financial and operating plan.
• Manage the operation with integrity to meet or exceed the Business Plan targets.
• Identify issues with the operating metrics and P&L and respond accordingly.
• Ensure customer billings and associate payroll are prepared timely and accurately.
• Ensure payables and intercompany charges are valid and correct, and all other activities are accurately reflected in the P&L.
• Monitor and improve accident frequency.
• Ensure each associate understands their individual role and responsibilities, as well as the group's role and responsibilities required to achieve and maintain a safe work place.
• Proactively identify and correct unsafe conditions, work processes, and behaviors.
• Ensure compliance with all applicable regulatory agencies and company policies and procedures.
• Execute a process to track and record value delivered to the customer.
• Identify and seize profitable business opportunities.
• Utilize available metrics to monitor and maximize customer efficiencies and achieve cost savings.
• Monitor and improve fleet/equipment utilization and fuel efficiency.
• Contribute to equipment specification at time of start-up and renewal.
• Build a strong working relationship with local PTL district and other equipment vendors.
• Complete other projects and tasks as assigned by supervisor.

Requirements

• 5+ years related logistics and supply chain experience required.
• At least 3 years managerial or supervisory experience required.
• High School degree or equivalent preferred.
• Bachelor's Degree in Business or Supply Chain Management preferred.
• Proficiency with computers including Microsoft Outlook, Word, Excel, Access, and Powerpoint required.
• Strong written/oral communication and organizational skills are required.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.