Senior Operations Manager
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About The Position
Relay Payments is seeking a self-directed, experienced Senior Operations Manager who is excited to take on many projects across the company. In this capacity, you will be the owner and main point of contact for multiple corporate initiatives simultaneously. This role requires comfort influencing cross-functionally in an ambiguous environment, overseeing production of strategic deliverables, and running complex enterprise projects. You will be responsible for owning the planning, documentation, and coordination of long-term strategic initiatives that impact operations, revenue, and product, including requirements gathering, detailed design, integration testing, user-acceptance testing, training, cutover, and go-live. We are looking for someone with strong analytical and change management skills that can help us identify strategic needs and prioritize critical processes to scale, keep the big picture in mind through analysis and implementation, and connect the dots for all involved to make the change sustainable. This role will be highly visible, highly cross-functional, and will require collaboration with all areas of our business. We are looking for a creative thinker who can identify obstacles and create innovative solutions that work for all parties involved.
