Waste Management - Fort Worth, TX
posted 4 months ago
As a Senior Operations Specialist at Waste Management, you will provide advanced clerical and administrative support to departmental managers while coordinating all aspects of daily operations. This role is designed for individuals with significant experience in administrative and operational support, allowing you to perform at a higher level of responsibility with minimal supervision compared to entry-level positions. Your duties will be varied and may include complex tasks that require problem-solving skills. You will be responsible for resolving most questions and issues independently, referring only the most complex matters to higher management. In this position, you will assist in troubleshooting and resolving safety, service, and operational issues. You will create, distribute, and close out customer tickets daily, ensuring that all department-related information is maintained and distributed effectively. Communication is key, as you will liaise with other supervisors and managers regarding operations and dispatch issues. You will also be tasked with completing and maintaining various reports as directed by the department manager, utilizing software tools to manage tasks related to procurement, time and attendance, safety incidents, and contract labor. Additionally, you will assist with data collection and reporting for incentive pay programs, process payments, and handle other financial tasks as necessary. Your role may also involve entering and maintaining Service Machine SMART data daily. This position does not include supervisory responsibilities, allowing you to focus on operational support and efficiency.