Senior Operations Specialist

Castlery - Salem, NC

Full-time - Mid Level

Salem, NC

About the position

The Senior Operations Specialist will lead a team responsible for overseeing various aspects of the distribution network, focusing on efficient and cost-effective distribution processes. This role combines responsibilities from 3PL Performance and Returns & Claims Operations, requiring a strong understanding of distribution operations, inventory control, and data analysis.

Responsibilities

• Lead a team of 4-6 people responsible for 3PL performance oversight, import container coordination, volume forecasting, billing validation and analysis, warehouse inventory reconciliation, return orders management, and supplier claims management.
• Develop and maintain relationships with 3PL providers to ensure on-time delivery, accuracy, and compliance with company standards.
• Develop and implement processes and procedures to ensure efficient and accurate operations across all areas of responsibility.
• Enhance tools to provide inventory updates, partner with other supply chain teams to implement inventory initiatives, forecast inbound and outbound volume, provide explanations of variation to targets and resulting actions.
• Collect, organize, and analyze large amounts of data using various systems and tools, including Microsoft Excel, to identify patterns, trends, and opportunities for improvement.
• Collaborate with cross-functional teams to develop and maintain reports, dashboards, and other data visualizations to communicate insights and trends.
• Attend business review meetings with stakeholders and provide performance feedback to internal and external customers.
• Develop and implement processes to monitor and report on 3PL performance metrics, including KPIs, SLAs, and cost performance.
• Analyze data and provide regular reports on 3PL performance, identify areas for improvement, and make recommendations for process improvements.
• Ensure data accuracy, completeness, and integrity by conducting regular data audits and quality checks.
• Work with cross-functional teams to resolve issues and improve processes related to distribution operations.
• Provide leadership communication escalating high priority matters and direction to the team, fostering a culture of collaboration, continuous improvement, and high performance.

Requirements

• Associate of Applied Science (AAS) degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field is preferred.
• 3-5 years of experience in operations, logistics, and supply chain management, with a proven track record of success.
• A minimum of 2 years of experience leading a team is required, with the ability to lead and motivate team members to achieve shared goals.
• Strong understanding of warehouse operations, 3PL management, import coordination, inventory control, and data analysis.
• Ability to analyze data and provide regular reports on 3PL performance metrics and cost performance.
• Experience managing returns and claims is preferred.
• Excellent communication, collaboration, and interpersonal skills.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Familiarity with logistics management software and systems, including TMS, WMS, and ERP Systems.

Nice-to-haves

• Experience managing returns and claims is preferred.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources