Senior or Principal UX Researcher

Fidelity Investments - Boston, MA

Full-time - Senior

Boston, MA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

Fidelity Investments is seeking a Senior or Principal UX Researcher who is dedicated to enhancing employee digital experiences. This role is situated within the Digital Workplace Experience Chapter Area, where the focus is on ensuring that the end user remains at the forefront of all initiatives. The UX Researcher will collaborate closely with other designers and user researchers, forming part of an interdisciplinary squad aimed at delivering exceptional digital experiences for both associates and customers. The position emphasizes a user-centered approach, leveraging various research methodologies to inform design decisions and improve usability across digital platforms. In this role, the UX Researcher will lead the definition of research work, guiding multiple product teams with minimal oversight. Responsibilities include planning, executing, and analyzing user research studies, which will be adaptable across both desktop and mobile devices. The researcher will work in tandem with stakeholders to refine research objectives, ensuring alignment with strategic business goals and user needs. This collaborative environment will also involve close interaction with UX strategists, designers, and fellow researchers to provide research expertise during workshops and ongoing UX activities. The UX Researcher will be tasked with interpreting qualitative and quantitative data from various sources, including web analytics and user research data, to create actionable recommendations. This role also includes providing rapid prototyping support to communicate design concepts based on research findings. The researcher will synthesize data, summarize findings, and present results to management and project teams, contributing to both strategic insights and project-level decisions. Additionally, the UX Researcher will partner with product owners to inform product strategy and work across the organization to ensure consistent customer experiences. The position also involves contributing to the culture of the Digital Workplace Experience Chapter Area, promoting user research and UX design practices.

Responsibilities

• Lead definition of the research work and deliver business outcomes across multiple product teams with minimal guidance.
• Plan, execute, and analyze user research studies, flexibly scaling them across desktop and mobile devices.
• Collaborate with stakeholders to define and refine research objectives, ensuring alignment with strategic, business, and user goals.
• Work closely with UX strategists, designers, and fellow researchers to provide research expertise and support during workshops and ongoing UX activities.
• Interpret qualitative and quantitative data from web analytics, user research data, trends, and patterns to create actionable recommendations at project and portfolio levels.
• Provide rapid prototyping support to communicate concepts/design recommendations based on research conducted.
• Synthesize research data, summarize findings, and present results to management and project teams for both strategic and project-level insights.
• Partner with the product owner to help inform product strategy.
• Work across the organization to drive consistent customer experiences.
• Contribute to the culture of the Digital Workplace Experience Chapter Area (user research & UXD).
• Provide research and product thought leadership.

Requirements

• 5-8 years of UX or related experience is preferred.
• A degree in a related field such as Human Factors, Human-Computer Interaction (HCI), User Experience, Usability Engineering, Experimental Psychology, or equivalent education and training/certification.
• Experience working on agile teams delivering value in digital products preferred.
• Financial or similar industry experience desired.
• Experience with user-centered design research methodologies and rapid ideation processes such as Lean XD, Design Sprints, and Agile methodologies.
• Deep familiarity with executing a variety of qualitative and quantitative research methods such as interviews, surveys, usability testing, task analysis, contextual inquiries, ethnographic studies, and card sorting.
• Ability to craft, evaluate, and evolve user models (personas, scenarios, profiles).
• Ability to perform heuristic evaluation, accessibility reviews, and testing of applications, making concrete recommendations for improving usability.
• Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives.
• Creates and develops post-project executive summaries, retrospectives, and project follow-ups.
• A foundation of development knowledge, both web and mobile.

Nice-to-haves

• Experience in the financial services industry.
• Familiarity with advanced statistical analysis techniques.
• Experience with design tools such as Sketch, Figma, or Adobe Creative Suite.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Flexible work hours and hybrid work options.
• Professional development opportunities and tuition reimbursement.
• Paid time off and holidays.