Senior Oracle Business Analyst

University Hospitals - Beachwood, OH

Full-time - Mid Level

Beachwood, OH

Hospitals

About the position

The Oracle Senior Business Analyst is responsible for maintaining and supporting the Oracle eBusiness Suite and related applications. This role involves collaboration with peers, application developers, and database administrators to fulfill the operational needs of the organization, particularly in Finance, Payroll, Human Resources, and Supply Chain. The analyst acts as a liaison between the organization and application vendors, ensuring compliance with application requirements and organizational policies.

Responsibilities

• Assist application users and resolve support requests within established service level agreements.
• Troubleshoot application issues to resolution, including root cause analysis and recommendations for permanent resolution.
• Perform needs assessment, design, implement, and support activities in accordance with SDLC and project management best practices.
• Lead solution design and business workflow phases for medium to high complexity efforts, focusing on improved efficiencies and quality initiatives.
• Partner with end users to understand workflow and business processes.
• Assist with data collection from business subject matter experts to facilitate design for improved business workflow.
• Prepare detailed flowcharts/diagrams to assist with design decisions and problem analysis.
• Collaborate with the Project Management Office on all phases of a project, from scoping and design through implementation and transition to Operations.
• Partner with IT leaders, business partners, and vendors to implement solutions that meet organizational needs and regulatory requirements.
• Lead activities for high complexity efforts as assigned.
• Own specific functionality and processes, responsible for configuration, testing, and communication regarding this functionality/process.
• Support inbound/outbound interfaces as appropriate.
• Independently manage components of application patching and upgrades, testing, troubleshooting, and support efforts.
• Lead unit and integrated testing of the application to ensure design objectives are met.
• Collaborate with application analysts and other IT teams to ensure proper system integration.
• Conduct effective meetings and communicate appropriately with business partners, peers, and IT leadership.
• Participate in change management activities to support successful system deployments and enhancements.
• Provide input into end-user training materials and participate in training efforts.
• Leverage vendor support tools and portals to facilitate resolution of application issues.
• Escalate issues as appropriate to internal resources.
• Evaluate and maintain appropriate system documentation.
• Participate in code and technical design reviews.
• Utilize appropriate change control procedures and standards.
• Perform on-call rotation duties in a 24/7 environment.

Requirements

• Experience with Oracle eBusiness Suite and ancillary applications.
• Strong troubleshooting skills with the ability to resolve application issues independently.
• Knowledge of SDLC and project management best practices.
• Experience in leading solution design and business workflow phases.
• Ability to prepare detailed flowcharts and diagrams for design decisions.
• Strong collaboration skills with IT leaders, business partners, and vendors.
• Experience in managing application patching and upgrades.

Nice-to-haves

• Familiarity with healthcare industry regulations and standards.
• Experience with data collection and analysis from business subject matter experts.
• Knowledge of change management processes.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling options
• Professional development opportunities