Senior Oracle CC&B Utilities Engineer

Gnrsystems - Cedar Rapids, IA

Full-time - Senior

Cedar Rapids, IA

About the position

The Senior Oracle CC&B Utilities Engineer is responsible for developing and overseeing complex systems within the City of Cedar Rapids, focusing on Oracle-based applications, particularly Customer Care & Billing (CC&B) and Oracle Analytics Publisher. This role involves designing new enterprise application solutions, providing ongoing support and maintenance, and collaborating with various teams to troubleshoot and enhance application performance.

Responsibilities

• Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department.
• Provides ongoing support, maintenance, and enhancements to existing and new software applications.
• Performs troubleshooting of infrastructure systems affecting application performance.
• Creates and maintains detailed application/program documentation.
• Contributes to reviewing and implementing IT application-based policies, procedures, and standards.
• Collaborates with cross divisional team members to perform root cause analysis of complex problems.
• Consults with internal team/management/vendors to discuss security issues for both short term projects and long-term department security initiatives.
• Works with vendors and business users to develop and implement software integrations.
• Analyses users business requirements in the development and modification of computer systems.
• Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems.
• Troubleshoots and implements for non-enterprise applications and solutions.
• Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development.
• Performs related work as required.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• Seven (7) to ten (10) years experience working with and maintaining enterprise level computer applications or an equivalent combination of education and/or experience.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with Oracle-based applications, particularly Customer Care & Billing and Oracle Analytics Publisher.
• Proficiency with Microsoft Office and Visio.
• Ability to work collaboratively with diverse populations.

Nice-to-haves

• Experience with process design, logical workflow analysis and design.
• Experience with in-depth configuration, code, analysis, and output.
• Extensive experience with Oracle and Oracle-based technologies.
• Experience with Utilities in both support and processes.
• Extensive experience troubleshooting problems and root cause analysis.