Senior Organizational Change Lead

GCI - AK, AK

Full-time - Senior

Remote - AK, AK

Telecommunications

About the position

GCI's Senior Organizational Change Lead will support the company's strategic and financial goals by evaluating existing personnel, processes, data structure, systems, technology, and infrastructure in a cross-functional way. Identify areas for transformational change to enhance overall efficiency and effectiveness. Work with change sponsors to create a narrative for why the change is needed, clearly articulate the goals of the change, identify how the change will enhance the company, and assist in the execution of the change.

Responsibilities

• Communicate directly with practitioners of processes and develop documentation to support complex workflows.
• Define and measure defects in the enterprise.
• Identify stakeholders and develop relationships to support the discovery and change process.
• Evaluate data sets to isolate and be able to present underlying root causes of process defects.
• Define requirements coming from many functions across the enterprise and demonstrate solid working knowledge of requirements to project stakeholders and sponsors.
• Discover and evaluate data from multiple sources related to process defects.
• Align data and discovered defects to drive meaningful change.
• Develop measurement methods or experiments for processes that lack a defined data set to gain visibility of defects.
• Work in partnership with Organizational Change Program Managers and stakeholders to develop 'ideal' and 'to be' processes.
• Identify iterative phases or releases of a change that drives to the fastest realization of the long-term goals or objectives.
• Develop tests and experiments to measure the effectiveness of proposed changes.
• Develop KPI's to measure and report success of changes.
• Create system requirement documents (RICEFW) for changes that involve new systems of changes to existing systems.
• Develop and define control plans to measure success of the change.
• Identify and manage anticipated resistance to the proposed changes.
• Participate in related change management activities.
• Work directly with Customer Experience leadership and change sponsors to clearly define the goals and desired outcomes surrounding desired changes.
• Identify 'in scope' and 'out of scope' items for each desired change.
• Ensure proposed changes align with enterprise goals and strategies.
• Work with Sponsors and leadership to identify 'process owners.'
• Mentor and train industry standard change management practices across the enterprise.
• Develop GCI enterprise change management strategy.
• Create data focused presentations to succinctly describe conditions or issues that need to be addressed.
• Present data and process findings in a manner that can be understood by diverse groups from practitioners through leadership.
• Develop prioritized lists of defects based on desired outputs and enterprise goals to identify the most valuable and impactful changes to execute.

Requirements

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Bachelor's degree in business administration, management, management information systems, or relevant field.
• Minimum of six (6) years of experience and demonstrated proficiency in financial analysis, project management, change management, process improvement, or related background.

Nice-to-haves

• Six Sigma/green belt certification.
• Certified project/program management credentials.
• Telecommunications experience.
• Other relevant telecom industry or job specific certifications.